Patient Registration Clerk - Rome

Mohawk Valley Health System; Rome (GA); On-site; USD 23,419 - 31,684; Full time

Job summary

Mohawk Valley Health System in Rome, NY seeks a Patient Registration Clerk (FLOAT) to collect patient data for registration, billing and regulatory needs using Epic. You will enter 50+ data fields accurately, use scripted interviewing, and provide patient-focused service in person, by phone or email.

Responsibilities include payment collection, achieving productivity and quality goals, and handling edits or errors from queues.

Qualifications

• High school diploma or equivalent is required.
• Prior healthcare registration experience is preferred.

Responsibilities

• Obtain and enter information for 50+ data fields accurately.
• Use scripted interviewing techniques for information gathering in person or by phone.
• Provide positive customer service in-person, by phone, and via email.
• Complete facility forms and witness patient signatures.
• Handle payments including cash.
• Meet or exceed productivity and quality goals.
• Escalate or correct edits/errors from work queues or reports.
• Perform other duties as required.

Skills

Data entry

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

Epic registration system

Job description

Under the direct supervision of the manager or designee, the Patient Registration Clerk (FLOAT) is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system.

Core Job Responsibilities

• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High school diploma or equivalent

PREFERRED:

• Prior healthcare registration experience
• 1 year of medical office, hospital or medical insurance related experience

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

• Employee Status A1 - Full-Time
• Pay Range $17.00 - $23.00 Per Hour
• Shift Hours Worked 8.00
• FTE 1
• Work Schedule HRLY NON-UNION-8 HR
• Shift Days
• Department MG - PRIM - ROME
• Union Non-Union