Patient Registration Clerk

Rochester Regional Health; Town of Massena (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health seeks a Patient Registration Clerk in Massena, NY. The role provides registration, insurance verification, and switchboard support within the Patient Access department, contributing to patient satisfaction and financial solvency.

Responsibilities include interviewing patients, verifying coverage, handling communications, and ensuring accurate data entry. Training is full-time for about 3 months, followed by a shift mix including evenings/night shifts.

Qualifications

• High School Diploma or GED required.
• Associate’s degree or higher in healthcare administration, business administration, or related field preferred.
• 1-3 years of customer service, administrative, and/or data entry experience.
• 1-2 years of hospital-related experience preferred.
• Knowledge of Medical Terminology required.
• Experience with EHR programs (e.g., Epic) preferred.
• Familiarity with ICD-10, CPT, HCPCS coding and coding processes.
• Understanding of hospital billing processes and reimbursement.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information; perform registration for various patient settings.
• Verify insurance coverage, eligibility, and benefits; assist with Medicare and payer documentation; collect patient balances; correct errors and ensure payer requirements.
• Operate switchboard, route calls, pager deployment, monitor alarms, and assist patients and visitors.
• Deliver excellent customer service, manage waiting areas, communicate wait times, maintain confidentiality, and report safety hazards.
• Participate in training and meetings; assist with onboarding new staff; contribute to quality goals.

Skills

Customer service

Data entry

Insurance verification

Education

High School Diploma or GED

Associate’s degree or higher in healthcare administration or related field

Tools

Epic (EHR)

Job description

Job Title: Patient Registration Clerk
Department: Patient Access
Location: SLH - MH Main - 1 Hospital Drive, Massena, NY 13662

Hours Per Week: 40HRS
Schedule: Variable Shifts, primarily evening/midnight shifts

NOTE: Training with be full time (Approximately 3 months) and primarily day shift, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.

RESPONSIBILITIES:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $19.08 - $27.99