Patient Registration Clerk

Rochester Regional Health; New York (NY); On-site; USD 27,000 - 39,000; Part time

Job summary

The Patient Registration Clerk at Rochester Regional Health provides customer-service and registration/switchboard support, handling pre- and post-registration, insurance verification, and data entry to support hospital financial solvency.

Under supervision, this role handles life-safety alarm coverage, data entry, and point-of-service collections while maintaining patient relations and hospital solvency. Per diem evenings/midnights with every other weekend availability is required.

Qualifications

• High School Diploma or GED.
• Associate's degree or higher in healthcare administration, business administration, or related field.
• At least 1-3 years of customer service, administrative, and/or data entry experience.
• 1-2 years of previous experience in hospital related field.
• Experience with database software applications.
• Medical Terminology.
• EHR Programs (e.g. Epic).
• ICD-10, CPT, HCPCS codes and coding processes.
• Hospital billing processes and reimbursement.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or GED

Associate's degree or higher in healthcare administration or related field

Tools

Experience with database software applications

EHR Programs (e.g. Epic)

Medical Terminology

ICD-10, CPT, HCPCS coding

Job description

Job Title:Patient Registration Clerk

Department:Patient Access B

Location:50 Leroy Street, Potsdam, NY 13676

Hours Per Week:Per Diem

Schedule:Evenings/Midnights (Every other weekend)

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES:** **

PREFERRED QUALIFICATIONS:

• High School Diploma or GED

• Associate's degree or higher in healthcare administration, business administration, or related field

• At least 1-3 years of customer service, administrative, and/or data entry experience

• 1-2 years of previous experience in hospital related field

• Experience with database software applications

• Medical Terminology

• EHR Programs (e.g. Epic)

• ICD-10, CPT, HCPCS codes and coding processes

• Hospital billing processes and reimbursement

UNION:

1199-200B SEIU (CPH) Clerical

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$19.46 - $28.55

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.