Patient Representative

Rochester General Hospital; Town of Greenfield (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Rochester Regional Health in Canton, NY is seeking a Patient Representative in the Rheumatology department. You will use EMR modules and office equipment to support patient encounters, ensuring accurate documentation and clear communication with the care team, patients, and caregivers.

The role is full-time, Mon-Fri 8am-4:30pm, involving scheduling, billing inquiries, and adherence to healthcare regulations.

Qualifications

• Minimum of 1 year recent outpatient medical office experience.
• Knowledge of EHR/EMR systems usage.
• Proficiency in medical terminology.

Responsibilities

• Support patient encounters, ensure accurate EMR documentation, and communicate with the care team.
• Manage scheduling, referrals, phone communications, records, and payments.
• Ensure compliance with policies and accreditation standards.
• Collaborate with St. Lawrence Health System and PPM teams on daily operations and process improvements.

Skills

EMR proficiency

Outpatient experience

Medical terminology

Education

Post-secondary education

Job description

Job Title: Patient Representative

Department: RHEUMATOLOGY

Location: SLH - Greenfield 6119 Highway 11, Canton, NY 13617

Hours Per Week: Full Time

Schedule: Mon-Fri 8am - 4:30pm

SUMMARY:

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES:

• Patient Care Support & Communication : Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
• Administrative & Scheduling Duties : Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
• Compliance & Quality Assurance : Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.
• Team Collaboration & Continuous Improvement : Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization's mission and core values.

PREFERRED QUALIFICATIONS:

• Advanced technical training and/or certification
• Formal education beyond High School
• Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology

UNION:

1199-200B SEIU (CPH) Clerical Note: Not all per diem roles are union eligible

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$19.46 - $28.55

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.