Patient Registration Associate – Penfield

Highland Hospital; Penfield (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Highland Hospital in Penfield, NY seeks a Patient Registration Associate to greet patients, register them, verify insurance, and schedule tests. You will manage data entry, billing tasks, and work within EMR systems to ensure smooth patient flow.

Responsibilities include handling registrations, collecting co-pays, and providing accurate information to patients and staff. Prior medical office experience preferred; high school diploma required.

Qualifications

• High school diploma or GED, or equivalent experience.
• Previous medical office experience preferred.

Responsibilities

• Greet patients and visitors professionally.
• Register patients and input data into hospital systems.
• Verify insurance and perform pre-verification; collect co-pays.
• Schedule appointments, tests, and procedures.
• Handle general billing related tasks and answer billing questions.
• Navigate electronic medical records and send patient communications.

Skills

Reception

Registration

Charge capture

Scheduling

Insurance verification

Billing

EMR navigation

Data entry

Education

High school diploma or GED

Tools

HBOC

IDX

Imagecast

eRecord

CIS

Raintree

Quicklink

PC Easy

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job description

Patient Registration Associate – Penfield

Our family medicine practice located in Penfield, New York is searching for a new patient registration associate! Performs full range of duties related to processing patient information for visits which may include: reception, registration, charge capture and charge entry, appointment scheduling, medical records management and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems.

Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise Standards. Responsibilities include, but are not limited to: Greeting all patients and visitors with the highest level of professionalism; patient check in/check out; registration of all patients into information systems; high volume of telephone calls involving triage of phone calls to the appropriate person/department; scheduling patients for appointments, tests, and procedures using hospital scheduling system; collecting demographic information; insurance verification and pre-verification; referring to financial counselor as needed; collecting co-payments; recording all copayment collections by individual insurance codes, reconciling at the end of the day; obtaining referrals as needed; provide general information to patients and their families as previously established within the department guidelines; makes all necessary referrals; assist with the completion of various forms as requested by patients or staff; performs general billing related functions; respond to patient/insurance billing questions; assist patients with completing private-pay insurance forms as capable.

Maintaining health information in Electronic Medical Record: Responsibilities include, but are not limited to navigating throughout electronic medical record to locate pertinent information as it relates to the PRA role, continuous oversight of task box, sort and route all correspondence through EMR staff messaging to clinicians in a timely manner, create and send patient letters, manage prescription refill processing and referral processing. Respond to patient My Chart messages within 24 hours.

Participates in staff meetings as integral member of collaborative team to improve efficient delivery of quality health care to patients. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff.

Pay Range: $18.50- $24.98 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Qualifications:

Education: High school diploma or GED; or equivalent experience.

Experience: Previous medical office experience preferred.

License/Certification Required: n/a

Skills: Ability to use various hospital information systems (which may include HBOC, IDX, Imagecast, eRecord, CIS, Raintree, Quicklink, PC Easy, etc.); Microsoft Outlook, Word, Excel experience is highly recommended; ICD9/CPT coding is desirable.