Patient Registration Rep

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Henry Ford Health in Detroit is seeking a part-time Patient Registration Representative (24 hours per week) to welcome patients, verify insurance, and support registration workflows at One Ford Place.

You will handle face-to-face check-in, respond to inquiries, and maintain accurate records while upholding exceptional customer service. Prior EPIC experience is preferred; strong computer skills and a high school diploma are required.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to meet or exceed customer service expectations.
• Preferred: EPIC registration experience and ICD-10 terminology familiarity.

Responsibilities

• Follow SOPs for patient registration including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from patients and visitors, providing courteous assistance.
• Act as a welcoming front door, supporting coordination with clinical staff.
• Maintain accurate documentation and CRM notes as needed.
• Instruct others on registration processes and procedures as needed.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

ICD-10 terminology

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Part Time - 24 hours per week.

Shift - Midnights

About the Department

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our department is dedicated to providing exceptional patient registration services, ensuring a seamless experience for all patients and visitors. We are a dynamic team focused on delivering compassionate care and efficient administrative support, contributing to the overall mission of Henry Ford Health to improve the health and well-being of our community.

Role Overview

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient registration process. You will support patients, visitors, and clinical/non-clinical staff by managing registration activities, verifying insurance eligibility, and providing exceptional customer service. Your role is crucial in creating a positive patient experience and ensuring smooth operations within our healthcare system.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Act as a welcoming front door, instilling loyalty and anticipating patient and visitor needs.
• Provide efficient and effective customer relationship management over the telephone, in person, and in writing.
• Instruct others on registration processes and procedures as needed.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.