Patient Registration and Admissions Specialist

Optim-Healthcare; Reidsville (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Optim-Healthcare in Reidsville, GA is seeking a Front Desk Registrar to support patient admissions, insurance verification, and registration processes at the hospital front desk. You will pre-register patients for admissions and outpatient procedures and assist with payments and scheduling.

The role requires strong organizational and communication skills, flexibility to work varying shifts including weekends/holidays, and strict adherence to HIPAA and hospital policies.

Responsibilities

• Pre-registers patients for scheduled admissions and outpatient procedures.
• Obtains authorization and verifies insurance.
• Accepts reservations from any physician's office.
• Obtains signatures on Conditions of Admissions and any Authorization for Treatment and initiates the advance directive process.
• Communicates with nursing services when no advance directive is available.
• Provides information to the patient/representative about complaint process, patient rights, HIPAA and visiting hours.
• Distributes hospital specific literature.
• Communicates with the nursing department to ensure that patients' valuables are taken home by a family member or secured in a safe place.
• Communicates appropriately and clearly to supervisor, nurse managers, coworkers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Responsible, when previous arrangements have been made or co-payment is required, to collect such payments, and record.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients' record.
• Answers telephone calls promptly and professionally. Routes calls appropriately, offers voice mail, pages or redirects calls as needed.
• Greets, directs and assists patients and visitors as needed.
• Informs registration/admitting when patient arrives and appropriately and courteously screens solicitors for relevance to organization needs. (Front Desk mainly)
• Directs patients/visitors to appropriate waiting areas.
• Responsible for notification to any and all insurance companies for admissions to the hospital.
• Must be available to work any and all shifts as needed including holidays and weekends.

Job description

Optim-Healthcare in Reidsville, GA is seeking a Front Desk Registrar to support patient admissions, insurance verification, and registration processes at the hospital front desk. You will pre-register patients for admissions and outpatient procedures and assist with payments and scheduling.

The role requires strong organizational and communication skills, flexibility to work varying shifts including weekends/holidays, and strict adherence to HIPAA and hospital policies.