Patient Registration

United Surgical Partners International; Bristol (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

FSAs/HSAs

401(k)

Paid holidays

Vacation

Job summary

Bristol Surgery Center, part of United Surgical Partners International, seeks a Full-Time Payment Poster to handle patient registration, payments, and records with superior customer service in a fast-paced clinic setting.

The role requires attention to detail, ability to multitask, and strong communication to ensure smooth patient flow from registration through care. On-site position with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• Minimum one year in a healthcare office, medical reception, patient registration, medical records, billing, or related setting.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Greet patients, families, and visitors in a courteous and professional manner.
• Complete patient registration and verify demographic, insurance, and billing information.
• Obtain required patient forms, consents, and documentation.
• Schedule appointments and assist with patient check-in and check-out activities.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Answer incoming calls promptly and professionally.
• Direct calls to the appropriate department or individual.
• Assist patients with questions regarding appointments, registration, and general inquiries.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Full Time Patient Registration

On-Site Position Only

Bristol Surgery Center, a leading multispecialty surgery center dedicated to providing exceptional patient care, is seeking a dynamic and versatile individual to join our team as a Full-Time Payment Poster.

The Patient Advocate serves as a key point of contact for patients and visitors, providing exceptional customer service while supporting front office operations. This role is responsible for patient registration, answering and directing phone calls, collecting and posting patient payments, maintaining medical records, and ensuring a positive patient experience throughout the surgical care process. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced healthcare environment.

Essential Duties and Responsibilities

• Greet patients, families, and visitors in a courteous and professional manner.
• Complete patient registration and verify demographic, insurance, and billing information.
• Obtain required patient forms, consents, and documentation.
• Schedule appointments and assist with patient check-in and check-out activities.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Answer incoming calls promptly and professionally.
• Direct calls to the appropriate department or individual.
• Assist patients with questions regarding appointments, registration, and general inquiries.
• Provide exceptional customer service and resolve patient concerns in a timely manner.
• Collect patient payments and issue receipts as appropriate.
• Post insurance and patient payments accurately into the practice management system.
• Assist with daily balancing and reconciliation of payment transactions.
• Maintain, organize, and update patient medical records.
• Process medical records requests in accordance with facility policies and HIPAA guidelines.
• Scan, file, and distribute clinical documentation accurately and timely.
• Ensure medical records are complete and accessible for patient care and regulatory compliance.

Qualifications

• High School Diploma or equivalent.
• Minimum one (1) year of experience in a healthcare office, medical reception, patient registration, medical records, billing, or related healthcare setting.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and electronic medical record (EMR) systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of medical terminology.
• Excellent interpersonal and customer service skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Effective verbal and written communication skills.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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