Patient Registrar- Palouse Urology Center

Pullman Regional Hospital; Palouse (WA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Paid Leave Time

Life Insurance

Job summary

Pullman Regional Hospital is seeking a Patient Registrar to deliver high-quality customer service to patients, providers, and staff. The role focuses on appointment scheduling, patient registration, and verifying insurance eligibility while supporting clinical staff with paperwork as needed.

The position requires a high school diploma and strong communication and computer skills. The team emphasizes professionalism, teamwork, and accuracy in data entry and billing tasks.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with colleagues and customers.
• Competent in computer skills including Microsoft Office products.
• Strong typing skills/speed.
• Comfort in answering phones and speaking with customers on the phone.
• Ability to manage time, tasks, and resources appropriately.
• Ability to learn and adapt to new technology.
• Ability to read and write clearly, and understand policies, labels, and written instructions.

Responsibilities

• Provide appointment scheduling and registration services for patients.
• Interview incoming patients to obtain demographics and verify insurance eligibility.
• Support clinical staff with patient paperwork and care as needed.
• Data entry accuracy and timely processing of patient information.
• Perform check-in/check-out and other organization processes per procedures and policies.
• Balance end-of-day deposits and conduct in-office collections as applicable.

Skills

Excellent communication

Computer skills (MS Office)

Typing speed

Phone etiquette

Time management

Adaptability

Reading/writing policies

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pay Range: The base pay range for this position is $19.42-$30.71 Hourly however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Patient Registrar

Work Schedule for this Position: Monday - Friday 8am - 5pm

Company Statement: Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview: The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful, positive manner. Provides appointment scheduling and registration service for patients. Interviews all incoming patients to obtain patient demographic information and verify insurance eligibility. Supports clinical staff and providers with obtaining patient paperwork and/or patient care, as needed.

A Day in the Life: Promotes and contributes to a positive work environment, serving others with professional and positive attitude. Encourages equitable division of workload. Keep current with the changes in professionalism and hospital policy. Ensure completion of regulatory and departmental competencies within the timeframe set by your supervisor. Accountable to demonstrate work effectiveness through safe completion of assigned tasks in a timely manner. Uses appropriate delegation to assist in patient care. Follow high-reliability practices set by the organization and/or department and report safety concerns. Participate in quality improvement projects throughout the organization in order to support a safe work environment. Participate in all assigned meetings and committee assignments. Performs scheduling, check-in, check-out, and other pertinent organization processes according to procedures and policies. Ensuring accuracy of all data entry of patient data. Train, demonstrate, or guide others in the performance of assigned work. Portray a high level of professionalism of accountability and reliability, driving organization vision, mission and values. Maintain a clean and safe work area and take responsibility for departmental space. Performs in-office collection activities; collection of co-pays, writing receipts and balancing end of day deposit.

About You! This Job is For You if You Have:

• High school diploma or equivalent.
• Excellent verbal and written communication skills with colleagues and customers.
• Competent in computer skills including Microsoft Office products.
• Strong typing skills/speed.
• Comfort in answering phones and speaking with customers on the phone.
• Ability to manage time, tasks, and resources appropriately.
• Ability to learn and adapt to new technology.
• Ability to read and write clearly, and understand policies, labels, and written instructions.

A Wow if You Have:

• Experience in a medical setting.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time Employer Paid Life Insurance and Long-Term Disability Retirement with Employer Matching Contributions Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at [e-mail]

Current Pullman Regional Employees:

Pullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.