Patient Registrar - ER (Call-In, Shift

The Queen’s Health Systems; Ewa Beach (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Queen’s Health Systems in Ewa Beach, HI is seeking a Patient Registrar for the ER to interview patients and guarantors and collect demographics and financial information. This role supports accurate registration and efficient patient flow in a busy emergency department.

You will ensure compliance with government and third‑party payer guidelines, provide admission information to patients and healthcare providers, and maintain courteous, accurate service in a dynamic setting.

Qualifications

• High School diploma or equivalent.
• Ability to perform 7,200 adjusted keystrokes per hour.
• 1 year of customer service experience or clerical work in a healthcare setting.
• Experience with Windows OS and software applications such as Word, Excel is preferred.
• Experience with computer-based healthcare applications, EPIC systems preferred.
• Knowledge of requirements for federal, state and private insurance payers is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials.
• Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.
• Provides general information and admission information to customers and healthcare providers as requested.

Skills

Customer service

Typing speed

Medical terminology

Windows/Office proficiency

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Word

Microsoft Excel

Windows OS

Job description

Patient Registrar - ER (Call-In, Shift Varies)

2026-08-13 The Queen’s Health Systems Ewa Beach,HI

Description:

RESPONSIBILITIES

I. JOB SUMMARY:

• Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials.
• Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.
• Provides general information and admission information to customers and healthcare providers as requested.

II. TYPICAL PHYSICAL DEMANDS:

A. ESSENTIAL FUNCTIONS:

• Finger dexterity. Seeing. Hearing. Speaking.

B. MANUAL MATERIAL HANDLING:

• Infrequent: Lift floor to waist between 11-20 lbs. Carry between 11-20 lbs. Push and Pull between 21-35 lbs.
• Occasional: N/A
• Frequent: N/A
• Constant: N/A

C. NON-MANUAL MATERIAL HANDLING:

• Infrequent: Stoop/Bend. Twist. Squat. Gripping.
• Occasional: Stand. Walk. Kneel. Crawl. Climb: Stairs/Ladder. Reach: above head.
• Frequent: N/A
• Constant: Sit.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.
• May be exposed to communicable diseases in patient care area.
• Subjected to noise, smells and/or vibration within the patient care areas.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION:

• High School diploma or equivalent.
• Ability to perform 7,200 adjusted keystrokes per hour.

B. CERTIFICATION AND LICENSURE:

• No certification and/or licensure requirement.

C. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.
• Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred.
• Experience with computer based healthcare applications, EPIC systems preferred.
• Knowledge of requirements for federal, state and private insurance payers preferred.
• Knowledge of medical terminology preferred.

Equal Opportunity Employer/Disability/Vet