Patient Registrar

Cape Cod Healthcare Inc; Falmouth (MA); On-site; USD 26,000 - 44,000; Full time

Job summary

Cape Cod Healthcare in Massachusetts seeks a Patient Registration Clerk to obtain accurate patient information, enter data into our HIS, verify payer details and ensure timely, compliant billing. You will interview patients or representatives, coordinate with Medical Records, Nursing, Care/Case Management and other departments to support accurate admissions and efficient billing.

The role requires English proficiency, 25 WPM typing, solid computer skills, and the ability to work independently

Qualifications

• Ability to read, write and communicate in English at high school level.
• Type at the rate of 25 WPM as demonstrated by a timed test.
• Computer skills to perform the job functions in a satisfactory, accurate and productive manner.
• Successful passage of a Medical Terminology course within the last five years or successful passage of Medical Terminology challenge exam.
• Ability to work independently and under pressure.

Responsibilities

• Interview patient or representative to collect required information for registration in the HIS.
• Coordinate and communicate accurate registration activities with Medical Records, Nursing, Care/Case Management and others.
• Initiate and maintain organized files related to orders, payer authorizations and scheduling.
• Contact patients, employers and insurers to obtain insurance and verify benefits.
• Verify benefits and obtain referrals/authorizations for maximum reimbursement.
• Maintain knowledge of policies and procedures to maximize hospital reimbursement.
• Process admissions, discharges and transfers per department procedures.
• Explain and process payments from patients including estimates, co-pays and deductibles.
• Provide information on Health Care Proxy and important Medicare forms; refer to Financial Counselor as needed.
• Consistently provide service excellence to patients and coworkers.
• Check in and/or transcribe orders in HIS; may schedule patient visits.
• Perform other duties as assigned by management.

Skills

English literacy

Typing 25 WPM

Computer skills

Independent worker

Education

High school diploma or equivalent

Job description

Job Description

Purpose of Position : To obtain accurate and complete patient information, enter the data into our HIS system and verify payer information while keeping a Customer focused manner, to assure expedient care and accurate billing.

Description

• Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality and integrity of the automated database.
• Coordinate and communicate accurate and updated registration/admission/and pre-admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient accounts, and any other hospital departments, as may be required, to support the appropriate, accurate, safe and effective patient care.
• Initiate and maintain organized files and records, related to orders, payer authorizations, booking slips, schedules, and others per department procedure.
• Contacts patients, employers, insurers and patient representatives to obtain insurance and other information necessary to secure hospital reimbursement, verifies benefits and pre-certifies all insurance plans to ensure maximum reimbursement to the hospital.
• Verifies benefits, utilizing insurance verification systems. Obtains referrals and authorizations required and documents complete information, along with approved bed status, if applicable, in the computer system. Obtains pre-certifications in a manner to ensure maximum allowable reimbursement to the hospital.
• Maintains a thorough knowledge of departmental policies and procedures to ensure maximum reimbursement to the hospital.
• Attends departmental and other meetings as requested by the immediate supervisor.
• Ensure timely placement of patients in the most effective and appropriate manner. Process admissions, discharges and transfers of all Hospital patients, per department procedures.
• Explain and process payments from patients, which may include but not limited to estimates, co-pays, co-insurance, and deductibles.
• Follows department procedures related to securing payment information and providing patient receipts.
• Provide information to patient and/or representative on: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, Financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and coworkers.
• Check in and/or transcribe orders in our HIS.
• May schedule patient visits based on departmental needs.
• Perform other work related duties and activities as assigned or requested by manager/supervisor.

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate.
• Ability to type at the rate of 25 WPM as demonstrated by a timed test.
• Computer skills to perform the job functions in a satisfactory, accurate and productive manner.
• Successful passage of a Medical Terminology course within the last five years or successful passage of Medical Terminology challenge exam.
• Ability to work independently and under pressure.

Schedule Details : 48PP (24 Hours Per Week), Rotating Nights, 11p-7a, Every Other Weekend, Rotating Holidays

Organization

Falmouth Hospital Association

Primary Location

Primary Location : Massachusetts-Falmouth

Annual/Hourly : Hourly

Hiring Pay Range : $ 18.65 - $ 32.22

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment. Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.