Patient Care & Scheduling Specialist

Pinehurst Surgical Clinic; Southern Pines (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Pinehurst Surgical Clinic is seeking a Medical Coordinator to support clinical operations and care coordination. You will help schedule, educate patients, communicate with providers, support documentation, and coordinate procedures to optimize outcomes and efficiency.

The role emphasizes accurate patient access, insurance verification, and timely communication with staff and patients to enhance quality care and service delivery.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Answer phones using approved scripting, assist patients, and route clinical questions per policy.
• Communicate urgent requests to clinical staff and return calls promptly.
• Process daily inbound and outbound communications, including faxes and messages.
• Register new patients, verify insurance and eligibility, and process referrals.
• Schedule surgeries based on provider availability, diagnosis, urgency, and physician preferences.
• Prepare and submit surgery charges and provider orders per department policy.
• Complete and submit benefit forms; coordinate with financial counselors as needed.
• Provide patients with appointment instructions and notify patients/providers of no-shows.
• Track orders and results to completion, escalating delays as necessary.
• Perform daily charge entry with accurate diagnosis and procedure coding.
• Perform additional responsibilities as assigned by management.

Skills

Communication

Multitasking

Customer service

HIPAA compliance

Education

High school diploma

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst Surgical Clinic is seeking a Medical Coordinator to support clinical operations and care coordination. You will help schedule, educate patients, communicate with providers, support documentation, and coordinate procedures to optimize outcomes and efficiency.

The role emphasizes accurate patient access, insurance verification, and timely communication with staff and patients to enhance quality care and service delivery.