Referral Specialist - Outpatient Clinic

KSI; Independence (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

PTO and personal days

Continuing education

Weekday daytime hours with flexibility

Job summary

Independence, IA-based outpatient therapy clinic is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients, handling referrals, insurance verifications, authorizations, and scheduling with our physical, occupational and speech therapists.

This role is in-office with weekday hours and competitive pay. The ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical or therapy setting, and enjoys keeping an busy

Qualifications

• High school diploma or equivalent.
• 1–2 years of office or administrative experience.
• Comfortable with email, Word, Excel and learning new software.
• Detail-oriented, organized, and friendly on the phone and in person.
• Handles high volume and interruptions, and prioritizes without close supervision.

Responsibilities

• Process new patient referrals and schedule patients promptly with the right therapist.
• Verify insurance coverage and obtain prior authorizations when required.
• Give new patients the correct paperwork and walk them through what’s needed before their first visit.
• Audit and track patient files so records are complete before closing.
• Answer phones and respond promptly to patients, therapists and vendors.
• Check patients in and out, collect copays and manage therapist schedules.
• Keep the clinic HIPAA-compliant and welcoming.
• Order supplies and keep office equipment maintained.
• Handle mail and mailings, such as birthday and recruitment cards.
• Copying, typing and other admin support as needed.

Education

High school diploma or equivalent

Job description

Patient Referral Specialist – Outpatient Therapy Clinic

Independence, IA | Full-Time

Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office

Pay: $17–$20/hr (based on experience)

A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.

An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.

What You’ll Do

Referrals & Insurance

• Process new patient referrals and schedule patients promptly with the right therapist
• Verify insurance coverage and obtain prior authorizations when required
• Give new patients the correct paperwork and walk them through what’s needed before their first visit
• Audit and track patient files so records are complete before closing

Front Office

• Answer phones and respond promptly to patients, therapists and vendors
• Check patients in and out, collect copays and manage therapist schedules
• Keep the clinic HIPAA-compliant and welcoming

Office Support

• Order supplies and keep office equipment maintained
• Handle mail and mailings, such as birthday and recruitment cards
• Copying, typing and other admin support as needed

What We’re Looking For

Required

• High school diploma or equivalent
• 1–2 years of office or administrative experience
• Comfortable with email, Word, Excel and learning new software
• Detail-oriented, organized, and friendly on the phone and in person
• Handles high volume and interruptions, and prioritizes without close supervision

Preferred

• Medical, dental or therapy office experience
• Insurance verification or prior authorization experience

Benefits

• Medical, dental and vision insurance
• 401(k)
• PTO and personal days
• Continuing education
• Weekday daytime hours with flexibility — no nights or weekends
• Therapist-owned and therapist-managed — leaders who understand patient care
• Local clinic team supported by our home office