Patient Referral Navigator

Santa-Cruz-Community-Health-; Santa Cruz (CA); Presencial; USD 37.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision insurance

401K with company match

CME costs and trainings

Descripción de la vacante

Santa Cruz Community Health (SCCH) is seeking a full-time Referral Coordinator to facilitate specialty referrals for a diverse patient population across multiple clinic sites in Santa Cruz County. The role emphasizes patient advocacy, care coordination, and documentation within the PCMH framework.

The ideal candidate will have 2+ years in a healthcare environment, strong interpersonal skills, and proficiency with EMR systems. English/Spanish bilingual ability is highly preferred.

Formación

• Minimum of two years' experience in a healthcare environment.
• High School Diploma or equivalent.
• Proficient in reading and writing, with cognitive abilities relevant to the job requirements.
• Strong interpersonal and communication skills.
• Experience working across multiple healthcare service lines.

Responsabilidades

• Receives referrals, completes medical prior authorization, scheduling, tracking and follow-up, and responds to medical team that referral has been received and will be addressed in timely manner per SCCH policies.
• Makes urgent/stat specialty appointments for patients.
• Ensures that patients have all necessary information for their specialty referral.
• Faxes and/or sends medical records to various specialist offices for processing and confirms receipt.
• Obtains outstanding consult notes from specialist offices in a timely manner, or as needed as requested by the provider, includes accessing records from provider portals.
• Tracks outstanding referrals in EHR.
• Identifies, tracks, and resolves on-going problems with the authorization process.
• Supports Team Based Care with regular, ongoing communication with medical team about outstanding referrals for each Care Team.

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Communication skills

Educación

High School Diploma or equivalent

Herramientas

EMR systems

Descripción del empleo

Santa Cruz Community Health (SCCH) is seeking a full-time Referral Coordinator to facilitate specialty referrals for a diverse patient population across multiple clinic sites in Santa Cruz County. The role emphasizes patient advocacy, care coordination, and documentation within the PCMH framework.

The ideal candidate will have 2+ years in a healthcare environment, strong interpersonal skills, and proficiency with EMR systems. English/Spanish bilingual ability is highly preferred.