Patient Referral Navigator

Intermountain Healthcare Inc.; Lafayette (LA); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a dedicated Referral Coordinator to help manage patient referrals and ensure proper authorizations and clearances for specialty visits. The role involves coordinating with physicians, insurance carriers, and patients to streamline referrals and paperwork.

The position emphasizes accurate information gathering, timely communication, and collaboration with multiple stakeholders in the healthcare system.

Qualifications

• High school diploma or equivalent is required.
• One year front office or revenue cycle experience in a health care organization is required.
• Experience processing insurance authorizations is preferred.
• Demonstrated ability to work independently.
• Demonstrated problem-solving skills.

Responsibilities

• Obtain referral requests from physicians and verify authorization requirements.
• Ensure patients are cleared for specialty visits and resolve pre-certification issues.
• Coordinate with insurance carriers and financial counselors to determine patient financial obligations.
• Complete and fax referral paperwork to the medical office.
• Inform patients about referral details and provide specialist contact info.
• Serve as liaison between hospitals, physicians, plans, vendors, and patients.

Skills

Referral coordination

Insurance authorizations

Patient communication

Revenue cycle

Education

High school diploma

Job description

Intermountain Health is seeking a dedicated Referral Coordinator to help manage patient referrals and ensure proper authorizations and clearances for specialty visits. The role involves coordinating with physicians, insurance carriers, and patients to streamline referrals and paperwork.

The position emphasizes accurate information gathering, timely communication, and collaboration with multiple stakeholders in the healthcare system.