Patient Referral Navigator

Socket.dev; Des Plaines (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement and student loan

Comprehensive healthcare coverage

Generous PTO

403(B) retirement plan

Life Insurance

Cross-departmental committees

Job summary

ACCESS is seeking a detail-oriented Referral Coordinator to join our patient-centered team in Illinois. You will process referrals and authorizations, assist ACCESS clinics in finding in-network providers, and support patients with questions about referrals.

Strong communication with payors and familiarity with EHR systems are preferred. Bilingual English/Spanish is a plus, and you will work with multiple departments to ensure timely scheduling and complete referrals while upholding ACCESS

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a clinical office or health care setting.
• 1 year EHR experience, EPIC preferred.
• Bilingual English/Spanish a plus.
• Starting proficiency with Microsoft Office Suite.

Responsibilities

• Process referrals/authorizations to completion per policy.
• Assist clinics in identifying in-network providers for referred services.
• Answer patient questions regarding referrals.
• Coordinate with departments to schedule appointments and relay information.
• Monitor open referrals and contact providers/patients per policy.
• Maintain relationships with payor/plan representatives and ACCESS clinic staff.
• Keep accurate data on external providers contracted with payors/plans.
• Monitor delays in prior authorization and coordinate with Prior Authorization.
• Monitor referral dashboards and work queues daily.

Skills

Customer service

Bilingual English/Spanish

Referral processing

Office administration

Education

High school diploma or GED

Tools

EPIC

Microsoft Office

Job description

ACCESS is seeking a detail-oriented Referral Coordinator to join our patient-centered team in Illinois. You will process referrals and authorizations, assist ACCESS clinics in finding in-network providers, and support patients with questions about referrals.

Strong communication with payors and familiarity with EHR systems are preferred. Bilingual English/Spanish is a plus, and you will work with multiple departments to ensure timely scheduling and complete referrals while upholding ACCESS