Bilingual Referral Navigator — Healthcare Access

Esperanza Health Centers; Chicago (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

BCBS Medical PPO Plans

Ameritas Dental & Eye Med Vision

Tuition Reimbursement (up to $5,000/yr

10 Paid Holidays

16 Days Paid Time Off

Job summary

Esperanza Health Centers in Chicago is seeking a Referral Coordinator to manage incoming specialist referrals and ensure timely, accurate processing within the PCMH model. You will handle referral tracking, patient communication, and collaboration with Care Coordinators.

The role emphasizes patient safety, data accuracy, and navigation of the healthcare system for patients and families. Strong bilingual English/Spanish skills and travel between clinic sites are required.

Qualifications

• HS diploma or AA/AS degree with 2+ years healthcare experience.
• Experience as Medical Assistant, CNA, or in Medical Office preferred.
• Bilingual English/Spanish and ability to travel between clinic sites.

Responsibilities

• Assists patients in obtaining appointments with specialists and procedures.
• Ensure complete and accurate registration and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approvals.
• Work with Care Coordinators to assist patients in problem solving issues.
• Be the system navigator and point of contact for patients and families.
• May advocate with carriers to ensure approval of supplies and/or services.
• Maintain up-to-date primary care chart with specialist consults and visits.

Skills

Bilingual English/Spanish

Microsoft Office

Electronic Health Records

Education

High school diploma or AA/AS degree

Tools

Electronic Health Records

Microsoft Office

Job description

Esperanza Health Centers in Chicago is seeking a Referral Coordinator to manage incoming specialist referrals and ensure timely, accurate processing within the PCMH model. You will handle referral tracking, patient communication, and collaboration with Care Coordinators.

The role emphasizes patient safety, data accuracy, and navigation of the healthcare system for patients and families. Strong bilingual English/Spanish skills and travel between clinic sites are required.