Patient Referral Coordinator — Flexible Hours

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a full-time administrative support role to handle department calls, assist with patient appointment communications, and document activities in the EHR. The position requires strong clerical skills, excellent telephone etiquette, and the ability to work with a diverse patient population.

Responsibilities include coordinating with Referral Specialists, contributing to tracking processes, and maintaining patient confidentiality.

Qualifications

• Education: High School diploma.
• Experience: Medical office experience preferred.
• Skills: Excellent telephone etiquette; clerical skills; legible handwriting; able to operate office equipment.
• Interpersonal: Communicate effectively with a diverse population; strong customer service.
• Physical: Sit/stand/walk for a full day; lift up to 25 lbs occasionally.

Responsibilities

• Answers incoming departmental calls and routes them as needed.
• Assists Referral Specialists in communicating with patients about appointments and tests.
• Assists in the established tracking process as directed by the Referral Manager.
• Documents activity in the EHR as directed.

Skills

Telephone etiquette

Clerical skills

Legible handwriting

Office equipment operation

Follow through

Customer service

Education

High School diploma

Job description

Great Lakes Bay Health Centers is seeking a full-time administrative support role to handle department calls, assist with patient appointment communications, and document activities in the EHR. The position requires strong clerical skills, excellent telephone etiquette, and the ability to work with a diverse patient population.

Responsibilities include coordinating with Referral Specialists, contributing to tracking processes, and maintaining patient confidentiality.