Referral Assistant

Great-Lakes-Bay-Health-Centers; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Lakes Bay Health Centers in Saginaw, MI seeks a billing/clerical professional to support the front-line medical office operations. The role involves answering departmental calls, coordinating communication with patients about appointments and tests, and assisting in tracking activities per managerial directions.

Responsibilities include documenting actions in the EHR and maintaining patient confidentiality while delivering excellent customer service in a busy clinical environment.

Qualifications

• Medical office experience preferred.
• Experience in medical record documentation preferred.
• Excellent telephone etiquette and clerical skills required.

Responsibilities

• Answers incoming departmental calls, ensuring that all calls are handled or routed as needed.
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and tests, using appropriate communication methods.
• Assists in the established tracking process as directed by the Referral Manager and/or Referral team.
• Documents activity in the EHR as directed by the Referral Manager and/or Referral team.

Skills

Telephone etiquette

Clerical skills

Confidentiality

Communication

Teamwork

Job description

Billing
3037 Davenport
Saginaw, MI 48602, USA

Description

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming departmental calls, ensuring that all calls are handled or routed as
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/ or tests. Uses appropriate method of communication based upon timing of appointments, as established in departmental
• Assists in the established tracking process as directed by the Referral Manager and/ or Referral
• Documents activity in the EHR as directed by the Referral Manager and/or Referral

MARGINAL JOB DUTIES

• Performs other duties as assigned.

REQUIRED JOB SPECIFICATIONS

• Licensure: None
• Experience: Medical office experience preferred. Experience in medical record documentation preferred.
• Skills: Excellent telephone etiquette. Clerical skills such as filing and completion of forms. Legible handwriting. Ability to operate office equipment. Able to follow through on assignment in a timely manner. Ensures that patient confidentiality is maintained at all
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population. Able to follow oral and/ or written instructions. Able to work independently and as a team member. Must exhibit excellent customer service skills.
• Physical Effort: Must be able to sit, stand, and/or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
• Hours of Work: Full-time; flexible and
• Travel: Not a requirement of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,sexual orientation,gender identity, or national origin.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.