Patient Records Navigator — Health Information

Home-Healthcare-Hospice-; Keene (NH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Home Healthcare, Hospice & Community Services (HCS) seeks a Health Information/Medical Records Coordinator to ensure patient records are complete, compliant, secure, and accessible for care teams. This full-time role reports to the Senior Director of Clinical Operations and is based in Keene with hybrid flexibility.

You will manage records, review documentation, track signatures, and coordinate with referrals, intake, and care teams, while protecting PHI and supporting audits and regulatory

Qualifications

• Minimum of 2 years in medical records or healthcare administration.
• Experience with EMR/EHR systems.
• HIPAA privacy and security knowledge.
• Proficiency with Microsoft Office.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• Ability to maintain confidentiality of PHI.

Responsibilities

• Maintain organized electronic and paper records; verify completeness at admission, recertification, transfer, discharge, and death; maintain archives.
• Audit charts to identify missing documentation and assess compliance with agency, state, federal, accreditation, and payer requirements.
• Track physician signatures; maintain logs and follow up with physician offices daily.
• Process record requests; release records per HIPAA and agency policies.
• Coordinate with intake and scheduling to support timely initiation of care.
• Protect patient information; follow privacy and security practices and report breaches.
• Support audits and accreditation reviews and participate in quality activities.
• Communicate documentation deficiencies and reminders to care teams.

Skills

HIPAA knowledge

EMR/EHR systems

Microsoft Office

Organizational skills

Communication skills

Detail-oriented

Team collaboration

Confidentiality

Education

High school diploma

Associate’s degree in Health Information Management

Tools

Outlook

Word

Excel

Teams

Job description

Home Healthcare, Hospice & Community Services (HCS) seeks a Health Information/Medical Records Coordinator to ensure patient records are complete, compliant, secure, and accessible for care teams. This full-time role reports to the Senior Director of Clinical Operations and is based in Keene with hybrid flexibility.

You will manage records, review documentation, track signatures, and coordinate with referrals, intake, and care teams, while protecting PHI and supporting audits and regulatory