Patient Records & Communications Specialist

New York Proton Center; New York (NY); Hybrid; USD 34,000 - 43,000; Full time

Job summary

The New York Proton Center in New York, NY is seeking a Medical Records and Communications Coordinator to support patient record requests and intake processes. This role involves helping patients, educators on intake steps, updating demographics, and coordinating with care teams to ensure timely, accurate information flow.

You will handle record requests, verify insurance details and referrals, and manage communications between patients and NYPC staff while maintaining HIPAA compliance and data

Qualifications

• Minimum of one-year medical office experience, required.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy in record handling.

Responsibilities

• Communicate with physician, patients, Intake & Revenue Cycle teams.
• Prepare patient charts and gather information for new patients.
• Answer, screen and forward incoming Intake phone calls.
• Facilitate communication between potential patients and NYPC team members.
• Ensure that medical records are organized, accurate and complete.
• Coordinate release of medical information to insurers, law firms, subpoenas, court orders and facilities.
• Transfer data into the facility’s main system database.
• Scan and record patient information.
• Comply with HIPAA Privacy Rules and NYPC policies.
• Complete medical record requests for physician teams.
• Perform other job-related duties as assigned.

Skills

Strong written and verbal comms

Multi-tasking

Attention to detail

Tools

Microsoft Office Suite

Job description

The New York Proton Center in New York, NY is seeking a Medical Records and Communications Coordinator to support patient record requests and intake processes. This role involves helping patients, educators on intake steps, updating demographics, and coordinating with care teams to ensure timely, accurate information flow.

You will handle record requests, verify insurance details and referrals, and manage communications between patients and NYPC staff while maintaining HIPAA compliance and data