Patient Reception Specialist - Sun Ridge South

Harbor Health; El Paso (TX); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in El Paso, TX is hiring Patient Reception Specialists to serve as the welcoming face of our new multi-specialty clinics. You will support patients, collect information, and facilitate a smooth visit experience. Ideal candidates have a High School Diploma, familiarity with medical terminology, insurance practices, EMR systems, and strong customer service.

Bilingual English/Spanish is a plus. We offer competitive pay, PTO, holidays, health insurance, 401k, and equity, reflecting our

Qualifications

• High School Diploma or equivalent.
• Proficiency in medical terminology and insurance practices.
• Proficient in Google Suite and practice EMR systems.
• Competency in basic arithmetic; CPT/ICD-10 knowledge.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Prepare patients for appointments and inform them of required information.
• Provide clear communication to members about scheduled services.
• Proactively communicate delays and assist with patient comfort.
• Keep reception and waiting areas clean and organized.
• Obtain insurance cards, licenses, authorizations, referrals, and other documents in the EMR.
• Validate demographics and insurance; explain privacy policies.
• Schedule appointments and follow-ups per policies.
• Collect co-pays and outstanding balances; submit batches daily.

Skills

Customer service

Professional communication

Teamwork

Confidentiality

Flexibility

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

EMR systems

Google Suite

Job description

Position Overview

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in El Paso, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinics, you will be responsible for providing exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Brief Description

Harbor Health
Patient Reception Specialist
El Paso, TX | Full-Time

Position Overview

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in El Paso, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinics, you will be responsible for providing exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Position Duties & Responsibilities

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers
• Bilingual in English/Spanish

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.