Patient Reception Specialist - Sun Ridge South

Kids for the Future; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in El Paso, TX is seeking skilled Patient Reception Specialists to join our growing clinics. As the face of our practice, you will welcome patients, collect and verify information, and prepare them for appointments with clear, friendly communication.

You will work closely with the care team to validate insurance details, schedule visits, process co-pays, and maintain a clean, organized reception area. A High School Diploma and knowledge of CPT/ICD-10 are preferred.

Qualifications

• High School Diploma or equivalent.
• Proficiency in medical terminology and insurance practices.
• Proficient in Google Suite and EMR systems.
• Competency in basic arithmetic for transactions.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service with proactive attitude.
• Effective written and verbal communication.
• Team player with ability to work independently.
• Maintain confidentiality and privacy policies.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Prepare patients for appointments and inform them of required information.
• Provide clear communication about services scheduled.
• Communicate delays and assist with patient comfort as needed.
• Keep reception and waiting areas clean and organized.
• Obtain insurance cards, licenses, authorizations, and referrals; save in EMR.
• Perform demographic and insurance validation; explain privacy policies.
• Schedule appointments and follow-ups per policies.
• Collect co-pays and balances; submit batches daily.
• Other duties as assigned.

Skills

Medical terminology

Insurance practices

Google Suite

EMR systems

CPT ICD-10

Customer service

Communication

Teamwork

confidentiality

Education

High School Diploma

Tools

Google Suite

Job description

• Job Category Patient Reception, Front Desk, Administrative
• Employee Type Non-Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Harbor Health

Description

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in El Paso, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinics, you will be responsible for providing exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred:

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.