Patient Reception Specialist - Round Rock

Harbor Health; Round Rock (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health, an Austin-based multi-specialty clinic group, seeks Patient Reception Specialists to welcome members and coordinate smooth visits. You will prepare patients, provide service information, and support the care team to deliver a member-centered experience in a payvider model.

Requirements include a High School Diploma, knowledge of medical terminology and insurance practices, and proficiency with Google Suite and EMR systems. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Proficiency in medical terminology and insurance practices.
• Proficient with Google Suite and EMR systems.
• Able to perform arithmetic for payments and reconciliations.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service with professional communication.
• Effective teamwork and ability to work independently while respecting privacy.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Prepare patients for appointments and inform them of necessary information.
• Explain services and manage schedules and delays to ensure a smooth visit.
• Maintain a tidy reception area and support administrative tasks.
• Collect co-payments and reconcile balances; validate demographics and insurance.
• Schedule appointments and handle follow-ups per policy; handle other duties as assigned.

Skills

Customer service

Communication skills

Team collaboration

Medical terminology

Insurance practices

Bilingual English/Spanish

Arithmetic / cash handling

CPT/ICD-10 coding

Education

High School Diploma or equivalent

Tools

Google Suite

EMR systems

Job description

Position Overview

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinics, you will be responsible for providing exceptional patient support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Position Duties & Responsibilities

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Required

Desired Professional Skills & Experience

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers
• Bilingual in English/Spanish

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

Company Overview

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.