Patient Experience Leader & Training Specialist

Ochsner Health; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ochsner Health in Baton Rouge seeks a patient experience and training leader to guide leaders across the organization in developing and delivering training programs. You will plan, organize, and improve training functions and partner with leaders to build a sustainable culture that promotes accountability and top‑quality patient outcomes.

This role requires a bachelor’s degree in communications, sociology, or psychology and at least three years in patient relations or customer service.

Qualifications

• Bachelor’s degree in communications, sociology, psychology or related field required.
• Experience in patient relations or customer service preferred.
• Ability to work with leaders to improve patient experiences.

Responsibilities

• Review and audit patient contacts in database to ensure regulatory compliance.
• Participate in regulatory surveys and perform gap analysis of patient rights.
• Collaborate with teams to implement action plans and monitor compliance.
• Advise patient relations team and leadership on resolving issues.
• Oversee grievance management involving potential litigation.
• Arrange patient meetings with providers and administrators.
• Communicate with patients, families, providers, and administrators.
• Represent the organization at conferences to enhance reputation and patient satisfaction.
• Analyze and report patient relations data to departments and committees.
• Educate staff on patient relations best practices.

Skills

Computer skills

Verbal & written comms

Interpersonal skills

Empathy & judgment

Analytical thinking

Flexible schedule

Education

Bachelor’s degree in communications, sociology, psychology or related field

Job description

Ochsner Health in Baton Rouge seeks a patient experience and training leader to guide leaders across the organization in developing and delivering training programs. You will plan, organize, and improve training functions and partner with leaders to build a sustainable culture that promotes accountability and top‑quality patient outcomes.

This role requires a bachelor’s degree in communications, sociology, or psychology and at least three years in patient relations or customer service.