Patient & Provider Advocate: Elevate Care Experience

Ochsner Health; Slidell (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ochsner Health seeks a dedicated professional to manage patient grievances and support system improvements. You will document, investigate, and resolve complaints, collaborating with the patient experience team to enhance care quality and safety.

The role requires strong communication, confidentiality, and analytical skills, with the ability to educate leaders and physicians on advocacy policies and best practices.

Qualifications

• Requires high school diploma or equivalent; bachelor’s degree preferred.
• 3 years healthcare or customer service experience or 1 year in direct patient and provider advocacy is expected.

Responsibilities

• Documents, investigates and resolves patient grievances.
• Refers complaints involving threat of litigation to risk management.
• Maintains accurate records with patient contacts.
• Helps leaders interpret and analyze issues related to current systems and procedures.
• Educates leaders and physicians on patient and provider advocacy practices and policies.
• Acts as a facilitator for management and physician staff in resolving advocacy issues.
• Performs leaders rounds on hospital units.

Skills

Computer skills

Verbal & written communication

Interpersonal skills

Confidentiality

Time management

Analytical skills

Professional demeanor

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Ochsner Health seeks a dedicated professional to manage patient grievances and support system improvements. You will document, investigate, and resolve complaints, collaborating with the patient experience team to enhance care quality and safety.

The role requires strong communication, confidentiality, and analytical skills, with the ability to educate leaders and physicians on advocacy policies and best practices.