Patient & Provider Advocate – Elevate Care & Experience

Ochsner Health; Bay St. Louis (MS); On-site; USD 42,000 - 68,000; Full time

Job summary

Ochsner Health is seeking a dedicated individual to handle patient grievances and advocate for patients and providers. You will collaborate with leadership to analyze issues, educate staff on advocacy policies, and support the patient experience team in enhancing care quality.

The role emphasizes confidentiality, strong communication, and cross-functional collaboration within a healthcare setting. High school diploma required; bachelor’s preferred, with 3 years in healthcare or 1 year direct

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Ability to maintain strict confidentiality of patient information.
• Excellent organizational and time-management skills.

Responsibilities

• Documents, investigates and resolves patient grievances.
• Refers complaints involving potential litigation to risk management.
• Maintains accurate records of patient contacts.
• Assists leaders with interpreting and analyzing issues related to current systems and procedures.
• Educates leaders and physicians on patient advocacy practices and policies.
• Acts as a facilitator for management and physician staff on resolving patient advocacy issues.
• Performs leaders rounds on hospital units.

Skills

Computers & software proficiency

Verbal & written communication

Interpersonal & conflict resolution

Confidentiality & privacy

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Ochsner Health is seeking a dedicated individual to handle patient grievances and advocate for patients and providers. You will collaborate with leadership to analyze issues, educate staff on advocacy policies, and support the patient experience team in enhancing care quality.

The role emphasizes confidentiality, strong communication, and cross-functional collaboration within a healthcare setting. High school diploma required; bachelor’s preferred, with 3 years in healthcare or 1 year direct