Spanish Speaking Patient Care Coordinator

Health Plus Management; New York (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Health Plus Management is seeking a Patient Care Coordinator to act as the liaison between physicians and patients, greeting patients and delivering exceptional customer service throughout visits. You will educate patients on their plans and respond with compassion.

Requirements include 1+ year medical experience (preferred), knowledge of medical terminology and EMR systems, and strong English/Spanish communication. This full-time role offers a pay rate of $19–$21 per hour.

Qualifications

• 1+ years of medical experience (preferred)
• Knowledge of medical terminology & procedures; able to converse with patients
• Knowledge of EMR systems
• Strong computer skills; Microsoft Word/Excel proficiency

Responsibilities

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure progress of treatment plans
• Educate patients on treatment plans and practice policies
• Schedule treatment plans with patients
• Track referrals and treatment plans
• Assist patients in setting goals and addressing problems
• Assist with completion of paperwork
• Respond to patient inquiries with compassion and timeliness
• Process insurance information; verify eligibility; liaise with Billing
• Ensure confidentiality of patient information (HIPAA)
• Maintain patient demographics and insurance information in systems
• Provide advocacy, information and referrals to patients
• Act as back-up to team members
• Other duties as assigned

Skills

Bilingual (English/Spanish)

Excellent verbal and written comms

Organizational and time-management

Adaptability and flexibility

Problem-solving

Customer service orientation

Strong sense of urgency

Tools

EMR systems

Microsoft Word/Excel

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients. The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits. In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion.

Responsibilities

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure proper progress of treatment plans
• Educate our patients on treatment plans, practice policies, financial responsibility, etc.
• Schedule the treatment plan of the physicians with the patient
• Track referrals and treatment plans with patient
• Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
• Assist patients with completion of paperwork when necessary
• Respond to patient inquires in a compassionate and timely manner
• Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Ensure the compliance of treatment plans created by the physicians
• Responsible for maintaining confidentiality of personal information (HIPAA compliant)
• Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
• Provide advocacy, information, and referral services to patients
• Act as a back-up to other team members as needed
• Other duties as assigned

Knowledge And Experience

• 1+ years of relevant medical experience, preferred
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
• Knowledge of EMR system(s)
• Strong computer knowledge and windows program including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Relaying a sense of compassion to our patients
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset and a willingness to 'get your hands dirty'
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule: Full-Time, Monday-Friday, 40 hours per week

Pay: $19-21/hour