Patient Payment & Recovery Specialist

Firstsource

Oregon

Hybrid

USD 25,000 - 39,000

Full time

4 days ago

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Job summary

Firstsource is seeking a Patient Financial Recovery Specialist to provide customer service to hospital patients and assist them in resolving account balances. The role involves handling calls, collecting payments, arranging payment plans, and verifying insurance information.

You will operate across multiple software systems and must maintain confidentiality and professional conduct. The ideal candidate has a high school diploma, experience in customer service or call centers, and familiarity

Qualifications

High school diploma or equivalent is required.
Prefer previous experience with customer service/call center.
Prefer 1–3 years’ experience with revenue cycle healthcare.
Proficient PC and Microsoft applications; ability to type 30–40 wpm.

Responsibilities

Handle inbound calls from patients and make outbound calls via our automated dialer.
Assist patients with account balances, set up payment arrangements, and process payments by phone.
Identify and gather insurance information; enter data into the client host system.
Screen patients for financial assistance and resolve account issues.
Maintain accurate, up-to-date account notes; coordinate with multiple software systems.
Meet daily and monthly goals set by management.