Patient Outreach & Quality Improvement Specialist

Valle del Sol, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Valle del Sol, Inc. seeks a Quality Outreach Specialist to lead proactive, data-driven patient outreach, closing care gaps and improving preventive care and chronic disease management. The role collaborates with clinical and operational teams to ensure timely access to services.

Responsibilities include working with providers and scheduling staff to close gaps, educating patients, and documenting interactions in the EHR while maintaining HIPAA compliance and data integrity.

Qualifications

• Must have basic knowledge of preventive healthcare, chronic disease management, and patient engagement principles.
• Proficient with electronic health records and healthcare tracking systems.
• Strong telephone and customer service skills.

Responsibilities

• Conduct proactive outbound outreach to patients identified through quality reports and care-gap lists.
• Educate patients about preventive services, screenings, immunizations, and chronic disease follow-ups.
• Schedule and coordinate appointments, lab tests, referrals, and follow-ups to address care gaps.
• Monitor outreach outcomes and provide feedback to improve workflows and quality performance.
• Accurately document outreach attempts and patient responses in the EHR and tracking systems.

Skills

Patient outreach

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

Medical Assistant training or related coursework

Tools

NextGen EHR

Microsoft Office

Job description

Valle del Sol, Inc. seeks a Quality Outreach Specialist to lead proactive, data-driven patient outreach, closing care gaps and improving preventive care and chronic disease management. The role collaborates with clinical and operational teams to ensure timely access to services.

Responsibilities include working with providers and scheduling staff to close gaps, educating patients, and documenting interactions in the EHR while maintaining HIPAA compliance and data integrity.