Patient Outreach & Care-Gap Specialist

Valle del Sol; Phoenix (AZ); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off

Employee assistance program

Job summary

Valle del Sol in Phoenix, AZ is seeking a Quality Outreach Specialist to support our Quality Improvement Program through proactive, data-driven patient outreach. The role aims to improve preventive care, chronic disease management, patient engagement, and clinical quality outcomes.

You will identify barriers, coordinate timely services, and work with clinical and operational teams to ensure access to care. Strong communication and EHR experience are important.

Qualifications

• Minimum six months of experience in healthcare outreach or related setting.
• Experience working with EHR systems and scheduling workflows.
• Preferred experience in primary care, behavioral health, or quality improvement.

Responsibilities

• Conduct proactive outbound outreach to patients to close care gaps.
• Educate patients on preventive services and follow-up care.
• Coordinate appointments, labs, referrals, and follow-up services.
• Escalate clinical concerns to licensed staff per protocol.
• Document outreach activity accurately in the medical record.

Skills

Patient outreach

Communication

Data-driven outreach

Education

High school diploma

Medical Assistant training

Tools

EHR (NextGen)

Job description

Valle del Sol in Phoenix, AZ is seeking a Quality Outreach Specialist to support our Quality Improvement Program through proactive, data-driven patient outreach. The role aims to improve preventive care, chronic disease management, patient engagement, and clinical quality outcomes.

You will identify barriers, coordinate timely services, and work with clinical and operational teams to ensure access to care. Strong communication and EHR experience are important.