Patient Outreach & Intake Specialist

Givinghhc; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Giving Home Health Care is seeking an Outreach Support Specialist to manage leads, coordinate intakes, and maintain patient data in Salesforce. You will ensure timely follow-up, schedule appointments, and support Outreach with lead generation and conversion efforts.

The role emphasizes compassionate patient communication, HIPAA compliance, and teamwork within a mission-driven healthcare environment across multiple sites.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong communication and empathetic patient interaction.
• Excellent organization and multitasking abilities.
• Familiarity with Salesforce and healthcare intake processes preferred.

Responsibilities

• Monitor and respond to new leads via Salesforce and other sources.
• Coordinate patient intakes and schedule appointments.
• Maintain accurate patient information and documentation in Salesforce.
• Explain intake steps clearly and professionally to patients and families.
• Support Outreach Coordinators with scheduling and lead management.
• Ensure HIPAA compliance and protect patient confidentiality.

Skills

Communication skills

Empathy

Organization

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Giving Home Health Care is seeking an Outreach Support Specialist to manage leads, coordinate intakes, and maintain patient data in Salesforce. You will ensure timely follow-up, schedule appointments, and support Outreach with lead generation and conversion efforts.

The role emphasizes compassionate patient communication, HIPAA compliance, and teamwork within a mission-driven healthcare environment across multiple sites.