Patient Operations Lead

Jubilee Cosmetic Surgery; Silver Spring (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Jubilee Cosmetic Surgery in Silver Spring is looking for a Patient Operations Lead to enhance the patient experience by coordinating schedules and ensuring smooth operations. The ideal candidate will have over 2 years of relevant experience in a medical or cosmetic environment, possess excellent communication skills, and demonstrate strong organizational abilities. Join our team and help us deliver high-quality care with a focus on patient satisfaction.

Qualifications

• 2+ years of experience in a medical, aesthetic, or high-touch customer coordination role required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and timelines.

Responsibilities

• Coordinate patient schedules, including procedures and follow-ups.
• Guide patients through timelines and preparation requirements.
• Ensure all necessary documentation is completed prior to treatment.
• Communicate clearly regarding appointments and updates.
• Collaborate with teams for a seamless experience.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer coordination

Detail-oriented

Technology proficiency

Education

Associate's or Bachelor's degree

Job description

We are seeking a highly organized and proactive Patient Operations Lead to guide patients through their treatment journey after they begin care with our practice.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and takes ownership of ensuring every patient experience runs smoothly from start to finish.

Responsibilities

• Coordinate patient schedules, including procedures, follow-ups, and treatment sessions
• Guide patients through timelines, next steps, and preparation requirements
• Ensure all necessary documentation and requirements are completed prior to treatment
• Communicate clearly with patients regarding appointments, instructions, and updates
• Collaborate with clinical and administrative teams to support a seamless experience
• Assist with tracking payments and ensuring accounts remain up to date
• Maintain an organized, efficient, and well-managed daily schedule

Qualifications

• 2+ years of experience in a medical, aesthetic, or high-touch customer coordination role required
• Associate’s or Bachelor’s degree preferred
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and timelines
• Professional, calm, and solutions-oriented mindset
• Comfortable working with systems and technology

What Sets You Apart

• Experience in a cosmetic or medical practice
• Ability to anticipate needs and follow through independently
• Strong sense of ownership and accountability
• Passion for delivering a high-quality patient experience