PT - Patient and Experience Coordinator

Alexander Ereso, MD; San Francisco (CA, MD); Hybrid; USD 30,000 - 41,000; Part time

Job summary

Dr. Alexander Ereso invites an experienced Experience and Patient Coordinator to join our San Francisco Bay Area practice on a part-time, hybrid basis.

You will be the primary touchpoint for patients, managing inquiries, coordinating consultations, scheduling, and guiding them through the patient journey with white-glove service. Ideal candidates bring luxury hospitality or high-end retail experience, excellent communication, emotional intelligence, and a proactive approach to patient conversion

Qualifications

• Experience in luxury hospitality, premium retail, concierge medical environments, or aesthetic practice patient coordination.
• Strong customer service and interpersonal skills with a track record of trust-building.
• High emotional intelligence and ability to guide patients with empathy.

Responsibilities

• Manage inbound inquiries via digital channels, phone, and social media with professional consultative tone.
• Conduct thorough patient consultations and frame the patient journey to align with doctor recommendations.
• Coordinate schedules and touchpoints from inquiry to post-operative follow-up.
• Explain financial commitments and address questions with empathy to support conversion.
• Attend clinical consultations when needed to capture notes for the care pipeline.
• Maintain a pristine, luxury-standard front office and client environment.
• Collaborate with cross-functional teams on marketing, social media, and patient acquisition.

Skills

Luxury hospitality experience

Patient coordination

Customer service excellence

Communication skills

Emotional intelligence

Job description

Company Overview

Dr. Alexander Ereso is a leading cosmetic plastic surgeon serving patients throughout the greater San Francisco Bay Area. Our practice emphasizes a confidential, long-term partnership between patient and surgeon, with highly personalized aesthetic care tailored to each individual’s goals. All surgical procedures are performed in a private, modern, fully accredited ambulatory surgical facility. Supported by an experienced and elite clinical team, the practice is dedicated to exceptional patient safety, comfort, and natural-looking results. Team members join a professional environment focused on high-quality care and a respectful, collaborative culture.

Job Summary

This is a part-time position, with the ability to flex additional hours based on office operational needs. We are seeking a skilled, compassionate, and detail-oriented Experience and Patient Coordinator to join our elite team. In this hybrid role, you will serve as the primary touchpoint for our patients, combining high-touch luxury hospitality, seamless patient journey management, and proactive consultation coordination. You will guide patients from initial inquiry through their surgical and non-surgical journeys, ensuring an exceptional, white-glove experience while driving communication, scheduling, and conversion support.

Duties

• Manage inbound digital inquiries, phone calls, and social media leads with a prompt, calm, consultative approach in alignment with practice speed-to-lead standards.
• Conduct thorough patient consultations and pre-frame the patient journey to build emotional rapport, trust, and alignment with doctor recommendations.
• Coordinate patient schedules, streamline touchpoints from initial inquiry to post-operative follow-up, and handle booking logistics seamlessly.
• Guide patients through financial commitments, answer administrative questions with high emotional intelligence, and assist in addressing patient hesitations or objections ethically and effectively.
• Accompany doctors during clinical consultations when required to capture accurate, detailed notes and ensure a frictionless transition into the patient care pipeline.
• Maintain a pristine, organized, and luxury-standard front office and client environment, executing scheduled sensory and hospitality protocols.
• Partner cross-functional teams to support integrated marketing initiatives, social media engagement, content capture, and patient acquisition strategies.

Requirements

• Proven professional experience in luxury hospitality, premium retail, concierge medical environments, or aesthetic practice patient coordination.
• Exceptional customer service, interpersonal, and communication skills with a track record of building patient trust and driving conversion/retention.
• High emotional intelligence and strong problem-solving abilities to guide patients through medical and cosmetic decisions with empathy.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment while managing schedules, notes, and digital workflows.
• Collaborative mindset, willingness to cross-train across front office roles, and adaptability to practice-specific technology systems.

Compensation for this role ranges from $22.00 to $30.00 per hour, commensurate with experience.

Join our team to deliver exceptional aesthetic care and high-touch service that enhances our clients’ confidence while advancing your career in a vibrant, beauty-focused environment!