Patient Operations Analyst — Data-Driven Ops & Support

CloudRx Pharmacy Hub; Irving (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

ReUnite Rx is seeking a Customer Operations Analyst to lead cross-functional operational projects, own recurring performance reporting, and serve as the primary contact for patients, clinics, and pharmacy partners. You will turn day-to-day data into actionable decisions to improve product availability, reduce costs, and raise customer satisfaction.

You will build reports, present trends to leadership, resolve issues through root-cause analysis, and train partners and staff on processes and

Qualifications

• High School Diploma or equivalent.
• Strong computer skills; proficient in Excel.
• Customer relationship management experience, ideally with patients or other healthcare consumers.
• Excellent verbal and written communication skills.
• Demonstrated ability to think creatively and challenge existing processes to solve novel or recurring problems.
• Sharp attention to detail paired with strong analytical and problem-solving skills.
• Strong time management, organizational, and decision-making skills.
• Comfortable working extensively by phone with patients, clinics, and pharmacy partners.
• Flexible and adaptable to a changing environment and new types of work.

Responsibilities

• Lead cross-functional operational projects from scoping through completion, coordinating across internal teams, pharmacy partners, and manufacturers.
• Own recurring reporting cadences — daily, weekly, and monthly — on key operational and customer metrics, translating findings into clear, easy-to-understand reports and presentations for leadership.
• Analyze data and make independent decisions to resolve technical and process issues, applying root-cause analysis to identify and negotiate the appropriate solution.
• Serve as a positive, professional representative of the ReUnite Rx brand in every interaction with patients, clinics, pharmacy partners, and manufacturers.
• Respond efficiently and accurately to patients, clinics, and pharmacy partners by phone, email, and mail — offering solutions and ensuring every caller feels supported and valued.
• Engage in active listening with callers, confirming and clarifying information, and de-escalating distressed patients as needed.
• Conduct training for pharmacy and clinic partners as well as internal staff on ReUnite Rx products, services, and processes.
• Maintain and strengthen relationships with internal teams, clinics, pharmacy partners, and manufacturers to improve overall business performance.
• Assist Operations leadership with additional projects and administrative tasks as needed.
• Utilize company software, scripts, and tools appropriately, and adhere to all company policies and procedures.

Skills

Excel

CRM experience

Verbal communication

Written communication

Analytical thinking

Problem-solving

Time management

Attention to detail

Phone communication

Education

High School Diploma

Tools

Microsoft Office

Job description

ReUnite Rx is seeking a Customer Operations Analyst to lead cross-functional operational projects, own recurring performance reporting, and serve as the primary contact for patients, clinics, and pharmacy partners. You will turn day-to-day data into actionable decisions to improve product availability, reduce costs, and raise customer satisfaction.

You will build reports, present trends to leadership, resolve issues through root-cause analysis, and train partners and staff on processes and