Product Operations Lead: Strategy & Automation Enablement

Jobtailor; Connecticut; On-site; USD 90,000 - 150,000; Full time

Job summary

EncircleRx is seeking an experienced Product Operations Lead to manage support and administration activities, establish governance, and optimize workflows across Product, Sales, Account Management, and Implementation teams. You will drive automation, develop scalable processes, and deliver insightful reporting for decision-making.

The role requires strong analytical skills, stakeholder management, and a track record of improving operational efficiency in healthcare or PBM-related programs.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in product operations, business operations, program administration, healthcare operations, or related functions.
• Strong analytical, problem-solving, and data interpretation skills.
• Experience developing, redesigning, and improving business processes, operational workflows, and governance practices.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong communication, stakeholder management, and cross-functional leadership skills.
• Advanced proficiency in Microsoft Excel, reporting tools, dashboards, performance metrics, and business documentation.
• Experience supporting pharmacy benefit management (PBM), healthcare, or pharmacy-related programs.
• Knowledge of automation tools, continuous improvement methodologies, and workflow optimization.
• For home work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Responsibilities

• Serve as the operational lead for EncircleRx support and administration activities.
• Manage request intake, prioritization, and governance processes.
• Assess workload demand and recommend resource allocation strategies.
• Develop scalable processes and standards for product support operations.
• Identify inefficiencies and implement workflow solutions to reduce manual effort and improve turnaround times.
• Drive process improvements, automation opportunities, and self-service resources.
• Partner with Product, Sales, Account Management, Implementation, Operations, and client-facing teams.
• Provide guidance on product administration, operational processes, reporting, and program requirements.
• Troubleshoot complex issues, identify root causes, and implement sustainable solutions.
• Develop tools and resources that improve team efficiency and effectiveness.
• Monitor workload, request trends, support volumes, and capacity metrics.
• Analyze data and provide actionable insights for decision-making and prioritization.
• Develop reports and dashboards for operational planning and performance management.
• Maintain product support documentation, templates, FAQs, and knowledge repositories.
• Develop standardized tools and resources and foster knowledge-sharing practices.

Skills

Data Analysis

Process Improvement

Workflow Optimization

Operational Workflows

Governance Practices

Reporting Tools

Performance Metrics

Business Documentation

Troubleshooting

Resource Allocation

Education

Bachelor's degree

Tools

Microsoft Excel

Reporting Tools

Dashboards

Job description

EncircleRx is seeking an experienced Product Operations Lead to manage support and administration activities, establish governance, and optimize workflows across Product, Sales, Account Management, and Implementation teams. You will drive automation, develop scalable processes, and deliver insightful reporting for decision-making.

The role requires strong analytical skills, stakeholder management, and a track record of improving operational efficiency in healthcare or PBM-related programs.