Patient Oncology Advocate

Regions Hospital; Saint Paul (MN); On-site; USD 48,000 - 62,000; Full time

Job summary

Regions Hospital in Saint Paul, MN is seeking an experienced Medical Office Administrator to join our Oncology team as a Patient Advocate. This full-time role guides patients through their cancer journey, reviews insurance benefits, and counsels patients on co-pay responsibilities while coordinating with clinicians and third-party payers.

The Patient Advocate maintains regular communication with patients, physicians, nursing staff, and community services; verifies insurance coverage prior to

Qualifications

• Associate’s degree required.
• Minimum 3 years of medical business office experience with insurance procedures and patient interactions.

Responsibilities

• Guide patients through the cancer journey and across the continuum of care.
• Review insurance benefits and verify primary and secondary coverage before first visit.
• Counsel patients on insurance benefits and co-payment responsibilities.
• Coordinate transportation and access to community services as needed.

Skills

Customer service

Insurance procedures

Patient interactions

Education

Associate’s degree

Bachelor’s degree in social work

Job description

Job Description

Regions is seeking an experienced medical office admin with exceptional customer service skills to join our Oncology team in a full time Patient Advocate role. The Patient Advocate guides patients throughout their cancer journey and across the continuum of care. The Advocate meets with all new treatment patients to review insurance benefits, counsel the patient on insurance benefits and co-payment responsibilities. Assists patients in obtaining outside assistance such as transportation and community services. This position is in regular communication with patients, physicians, nursing staff, members of the care team, third-party payers and community services. Within these responsibilities the Patient Advocate verifies insurance (on primary and secondary insurance) before the first visit is scheduled. Reviews chemotherapy protocols and determines insurance benefits and patient responsibility.

Work Schedule

Monday-Friday, 8:00a-4:30p

Required Qualifications

• Associate’s degree
• 3 years medical business office experience with insurance procedures and patient interactions

Preferred Qualifications

• Bachelor’s degree in social work

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

• We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities.

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.