Patient Oncology Advocate

HealthPartners; Saint Paul (MN); On-site; USD 48,000 - 70,000; Full time

Job summary

Regions Oncology is seeking an experienced medical office admin to join our team as a full-time Patient Advocate. The Advocate guides patients through the cancer journey, reviews insurance benefits, and counsels on co-payment responsibilities while coordinating with physicians, nursing staff, and community services.

The role includes verifying primary and secondary insurance before the first visit, helping patients access transportation and outside assistance, and collaborating with third-party

Qualifications

• Associate’s degree required.
• Three years medical business office experience with insurance procedures and patient interactions.
• Bachelor’s degree in social work preferred.

Responsibilities

• Guide patients throughout their cancer journey and coordinate across care teams.
• Review insurance benefits and counsel patients on co-pay responsibilities.
• Assist patients in obtaining transportation and community services.
• Verify primary and secondary insurance before initial visit.
• Review chemotherapy protocols and determine patient insurance needs.

Skills

Customer service

Insurance coordination

Patient interaction

Education

Associate’s degree

Bachelor’s degree in social work

Job description

Regions is seeking an experienced medical office admin with exceptional customer service skills to join our Oncology team in a full time Patient Advocate role. The Patient Advocate guides patients throughout their cancer journey and across the continuum of care. The Advocate meets with all new treatment patients to review insurance benefits, counsel the patient on insurance benefits and co-payment responsibilities. Assists patients in obtaining outside assistance such as transportation and community services. This position is in regular communication with patients, physicians, nursing staff, members of the care team, third-party payers and community services. Within these responsibilities the Patient Advocate verifies insurance (on primary and secondary insurance) before the first visit is scheduled. Reviews chemotherapy protocols and determines insurance benefits and patient responsibility.

Work Schedule

Monday-Friday, 8:00a-4:30p

Required Qualifications

• Associate’s degree
• 3 years medical business office experience with insurance procedures and patient interactions

Preferred Qualifications

• Bachelor’s degree in social work