Patient Onboarding & Care Advocate

American Addiction Centers; North Kingstown (RI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

AdCare of Rhode Island American Addiction Centers is seeking an Admission Treatment Advocate to welcome clients into our inpatient facility and guide them through the admissions process. You will collaborate with the Intake team to ensure a smooth, safe transition into care and support patients during onboarding.

You will perform duties spanning safety, clinical support, documentation, and transport responsibilities, all while upholding patient-centered, ethical care within a respected treatment

Qualifications

• High school diploma or GED required.
• Associates or Bachelor’s Degree preferred in Behavioral Sciences (social sciences, human services, counseling or psychology).

Responsibilities

• 1. Client Admissions & Onboarding: Welcome new patients, orient them to program rules, schedules, and expectations; Complete and explain admission paperwork, obtain signatures, and assign treatment teams; Assist with the intake process, ensuring smooth and supportive transition into treatment; Provide encouragement and reassurance to patients during admission.
• 2. Safety & Security: Conduct belongings and safety searches, including change of clothing when appropriate; Identify contraband, document, and handle according to chain of custody and facility policy; Perform visual security checks while patients are in intake. Intervene in crisis situations using approved de-escalation techniques; maintain certification in crisis intervention.
• 3. Clinical & Interdisciplinary Support: Collaborate with Nursing and Clinical staff on patient support as assigned; Encourage patient participation in group, individual, and family counseling services; Communicate effectively with patients, staff, and families using clear written and verbal skills; Participate in monthly staff and inter-departmental meetings to ensure coordinated care.
• 4. Documentation & Compliance: Enter accurate admission information and progress notes in the electronic health record (EHR); Ensure compliance with State standards, facility accreditation requirements, HIPAA, 42 CFR Part 2, and AAC policies; Report potentially harmful situations promptly to the Admissions Manager, Clinical Leadership, or Executive Director; Maintain confidentiality and professional boundaries at all times.
• 5. Transportation & Logistics (As Assigned): Safely transport clients to and from the facility as needed, complying with traffic laws and safety protocols; Assist clients entering and exiting vehicles and answer orientation questions during transport; Maintain cleanliness and safety of assigned vehicles.
• 6. Professionalism & Work Ethic: Demonstrate dependability, adaptability, and compassionate demeanor in patient interactions; Maintain respectful and professional boundaries with patients and families; Uphold AAC’s values and commitment to patient-centered, ethical care.

Education

High school diploma or GED

Associates or Bachelor's degree in Behavioral Sciences

Job description

AdCare of Rhode Island American Addiction Centers is seeking an Admission Treatment Advocate to welcome clients into our inpatient facility and guide them through the admissions process. You will collaborate with the Intake team to ensure a smooth, safe transition into care and support patients during onboarding.

You will perform duties spanning safety, clinical support, documentation, and transport responsibilities, all while upholding patient-centered, ethical care within a respected treatment