Patient Nurse Navigator - Electrophysiology (EP)

Advocate Health; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Advocate Health is seeking a Nurse Navigator to guide patients through the full care journey, from diagnosis to follow-up, ensuring timely access and a seamless patient experience.

The role focuses on education, barriers to care, and coordination across electrophysiology teams, imaging, anesthesia, pharmacy, scheduling and referring clinicians.

Qualifications

• BSN degree required; MSN preferred.
• Current RN licensure in the practicing state.
• Certification in a specialized field within 2 years.
• Excellent communication skills required.

Responsibilities

• Educates patients and families about diagnosis and care options.
• Coordinates referrals, testing, and appointments to ensure seamless care.
• Acts as liaison for patients between departments and care teams.
• Identifies barriers to care and assists with resources and scheduling.
• Contacts newly diagnosed patients at the time of diagnosis.
• Assesses emotional and social needs and guides resource access.
• Promotes patient satisfaction and addresses service gaps.

Skills

Communication skills

Care coordination

Patient education

Empathy

Education

BSN

MSN (preferred)

RN licensure in state

Certification in specialty area within 2 years

Job description

This position supports patients with arrhythmia throughout the procedural care journey, serving as a consistent clinical resource from referral and treatment planning through procedure preparation, recovery, and follow-up. The Nurse Navigator coordinates care across Electrophysiology providers, procedural teams, imaging, anesthesia, pharmacy, scheduling, and referring clinicians to promote timely access and a seamless patient experience. Responsibilities include patient education, assessment of barriers to care, coordination of required testing and pre-procedure instructions, anticoagulation and medication-plan reinforcement, post-procedure follow-up, symptom triage, and escalation of clinical concerns. The role primarily supports patients undergoing ablation and related procedures, while helping ensure adherence to established clinical pathways and continuity of care across inpatient and outpatient settings.

Job Description

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serves as liaison for patients and families between departments.
• Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of the diagnosis.
• Assess every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
• Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Physical Requirements

Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in the state in which one works required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.