Patient Nurse Navigator - Electrophysiology (EP)

Atrium Health; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Atrium Health is seeking a Nurse Navigator to coordinate arrhythmia patient care from diagnosis through follow-up. You will act as a patient advocate, coordinating across electrophysiology, imaging, anesthesia, pharmacy, scheduling, and referring clinicians to promote timely access and a seamless patient experience.

The role emphasizes education, barrier assessment, pre-procedure instructions, anticoagulation reinforcement, post-procedure follow-up, and escalation of clinical concerns, primarily

Qualifications

• BSN degree required; MSN preferred.
• Current licensure to practice as a Registered Nurse in the state where the work is performed.
• Certification in the appropriate specialized field within 2 years of being in the position required.
• Excellent communication skills required.

Responsibilities

• Coordinates care across Electrophysiology teams, imaging, anesthesia, pharmacy, scheduling and referring clinicians.
• Educates patients and families about diagnosis, work-up, treatments and follow-up.
• Serves as patient advocate and liaison to ensure resources and services are provided.
• Assesses barriers to care (insurance, transportation) and coordinates referrals.
• Contacts newly diagnosed patients at the time of diagnosis.
• Promotes continuity of care across inpatient and outpatient settings.

Skills

Excellent communication skills

RN licensure in NC

Education

BSN degree

MSN preferred

Job description

This position supports patients with arrhythmia throughout the procedural care journey, serving as a consistent clinical resource from referral and treatment planning through procedure preparation, recovery, and follow-up. The Nurse Navigator coordinates care across Electrophysiology providers, procedural teams, imaging, anesthesia, pharmacy, scheduling, and referring clinicians to promote timely access and a seamless patient experience. Responsibilities include patient education, assessment of barriers to care, coordination of required testing and pre-procedure instructions, anticoagulation and medication-plan reinforcement, post-procedure follow-up, symptom triage, and escalation of clinical concerns. The role primarily supports patients undergoing ablation and related procedures, while helping ensure adherence to established clinical pathways and continuity of care across inpatient and outpatient settings.

Job Description

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serves as liaison for patients and families between departments.
• Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of the diagnosis.
• Assess every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
• Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Physical Requirements

Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience And Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in the state in which one works required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.