Patient Care Navigator

Genuine Health Group Llc; Miami (FL); On-site; USD 28,000 - 41,000; Full time

Job summary

Genuine Health Group Llc in Miami, FL is seeking a Patient Care Navigator to coordinate information between patients and the clinical team, helping patients understand treatment plans and track wellness visits. This role emphasizes care coordination, patient advocacy, and reducing care fragmentation.

As part of the clinical operations group, you will document interactions in our care coordination system and collaborate to move patients toward self-management while ensuring HIPAA compliance and

Qualifications

• Knowledge of care coordination for the elderly.
• Excellent attention to detail and organization.
• Strong empathy and patient-centered approach.
• Clear communication, both written and verbal.
• Proficiency with electronic health records systems.
• Competency in Excel and Word for documentation.

Responsibilities

• Act as liaison between beneficiaries and clinical team to coordinate care.
• Assist in reducing fragmentation of care within the health system.
• Support adherence to the care plan and track wellness visits.
• Advocate for beneficiaries and coordinate with caregivers as needed.
• Collaborate with clinicians to progress patients toward self-care when possible.
• Coordinate care management and transitions with the care team.
• Document interactions and maintain HIPAA-compliant records.
• Participate in team meetings and quality improvement efforts.

Skills

Care coordination

Attention to detail

Compassion and empathy

Communication skills

Electronic health records

MS Office (Excel/Word)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Navigator

HOURLY Miami, FL, US

Summary

The Patient Care Navigator is an administrative position that works with the clinical team. The Patient Care Navigator facilitates delivery of information to individual members of the clinical team to help coordinate prescribed healthcare services. Patient Care Navigators are liaisons between beneficiaries/members and healthcare components. In addition, the Patient Care Navigators’ role is to help patients understand treatment plans. Through beneficiary/ member contact, Patient Care Navigators will assist in identifying care gaps in patient care by tracking ordered wellness visits, chronic care management and transition care services. Navigators will report to the Clinical Operations Manager. Patient Care Navigators will not recommend or render any medical services.

Essential Duties and Responsibilities

• Increasesinvolvementofthebeneficiary/memberandortheircaregiverinthe decision-making process.
• Minimizesfragmentationofcarewithinthehealthcaredeliverysystem.
• Assistsinimprovingadherencetotheplanofcareforthebeneficiary.
• Assistsbeneficiary/memberbyactingasanadvocate.
• Collaborates with clinical teams tofocusonmovingthebeneficiary/membertoself-care (independence) whenever possible.
• Assistsincoordinatingcareforbeneficiary/member,includingchroniccare management and transition care management.
• Participatesinteammeetingsandqualityimprovementinitiative.
• Focusesontransitionsofcare,whichincludesacompletetransferfromonecare setting to the next that is safe, effective, and timely.
• Collaborateswithoutpatientstafftoensurethatsafetransitiontothenewcare setting and follow up with the primary care physician and/or specialist.
• Improvesoutcomesbyutilizingadherenceguidelines,standardizedtools,and proven processes to measure a beneficiary/member’s understanding and acceptance of the proposed plans, his/her willingness to change, and his/her support to maintain health behavior change.
• Facilitates health and disease beneficiary/member education.
• Coordinates with clinical teams with the goal of movingbeneficiarytooptimallevelsofhealthandwell-being.
• Improvesbeneficiary/membersafetyandsatisfaction with their healthcare needs.
• Expands the interdisciplinary team to include beneficiary/member and or their identified support system, healthcare providers; including community based and facility-basedprofessionals(i.e.pharmacists,MedicalSocialWorkers,holisticcare providers).
• Improvesbeneficiary/memberexperiencebycoordinatingappointmentsand referrals with specialists using our Preferred Provider Network.
• Maintainsadailycensusofbeneficiaries/members’admissions, discharge dispositions.
• Demonstrates proficiencywithelectronicmedicalrecordsandcarecoordinationsystems.
• Documentsallinteractionsbetweenbeneficiary/member/caregiverandall components of the healthcare delivery system.
• AdherestoallpoliciesandproceduresincludingbutnotlimitedtotheHIPAAPrivacy rule.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• KnowledgewithCareCoordinationoftheelderly.
• Abilitytoworkwithahighattentiontodetail.
• Compassionandempathy.
• Strongcommunicationandinterpersonalskills;bothwrittenandoral.
• Proficiency with electronic healthcare records systems.
• Proficiency in Excel and Word.

Minimum Education and Experience Position Requirements:

• Education
• Experience

Preferred One (1) year of outpatient or inpatient care setting experience

Language

Fully bilingual preferred (English/Spanish)