Patient Navigator

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 52,000 - 80,000; Full time

Job summary

Boston Children's Hospital is seeking a Care Coordinator to support patients and families through the healthcare system, connecting them with hospital and community resources. You will serve as a single point of contact for referrals, document care, and help navigate insurance and eligibility for services.

The role emphasizes outreach, collaboration with clinicians and social services, and participation in care planning meetings to ensure smooth discharge and follow-up care.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Minimum 1 year experience with clinic populations or community resources preferred.
• Strong communication and organizational skills.

Responsibilities

• Meets with/calls patients and families to review care plans and refer to services.
• Assesses patients for referrals to resources and liaises with internal and community resources.
• Coordinates logistics for plan adherence, appointment reminders, and transportation.
• Assists patients with applying for insurance and determines eligibility for services.
• Maintains relationships with providers and community resources; reports outcomes of referrals.
• Documents patient care and tracks outcomes to support planning and data collection.
• Attends care planning meetings to prepare patients for discharge or continuing care.

Skills

Communication

Care Coordination

Patient Advocacy

Resource Navigation

Education

Bachelor's Degree

High School Diploma

Job description

Position Summary/ Department Summary

Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

Key Responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications

Education

High School Diploma / GED is required. Bachelor’s Degree is preferred.

Experience

A minimum of one year of closely-related experience. Experience with the clinic population or work with community resources is preferred.