Patient Navigator Lead & Staff Trainer

UC Davis Health; Sacramento (CA); On-site; USD 93,000 - 160,000; Full time

Job summary

UC Davis Health is seeking a Lead Guest Relations Associate to serve as a non-clinical resource and liaison for patients and families. You will guide patients and families through complex care, promote healing, and ensure satisfaction with the patient and guest experience.

Additionally, you will act as the Lead and primary trainer for all staff, develop and deliver training materials with Supervisors, and handle escalations when managers are unavailable while providing feedback on staff

Qualifications

• Minimum 1+ year of direct Lead or Supervisory experience managing staff and operations.
• 2+ years in customer service in a retail/healthcare or similar environment.
• Experience creating training materials or delivering policy/process training.
• Excellent verbal and written communication to interact with diverse groups.

Responsibilities

• 30% - Guest Relations Lead/Team Trainer.
• 65% - Patient Support Services.
• 5% - Other duties.

Skills

Leadership

Customer Service

Training Materials

Communication

Relationship Building

Decision Making

Working Under Pressure

Professional Appearance

Regulatory Knowledge

Data Analysis

Problem Solving

Organizational Knowledge

Education

Bachelor’s Degree

Tools

MS Office

Job description

UC Davis Health is seeking a Lead Guest Relations Associate to serve as a non-clinical resource and liaison for patients and families. You will guide patients and families through complex care, promote healing, and ensure satisfaction with the patient and guest experience.

Additionally, you will act as the Lead and primary trainer for all staff, develop and deliver training materials with Supervisors, and handle escalations when managers are unavailable while providing feedback on staff