Patient Experience Liaison — Guest Services

TriHealth; Montgomery (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition reimbursement

401(k)

Paid time off

Job summary

TriHealth Bethesda North Hospital is seeking a Guest Services Associate to warmly welcome patients and visitors. You will guide guests to locations, answer questions, and support departments across the hospital. Your role requires strong customer service, calm problem-solving, and a patient-first approach.

In this position, you’ll work at main access points, maintain lobby areas, and collaborate with care teams to ensure a smooth patient experience while upholding TriHealth SERVE standards.

Qualifications

• High School Diploma or GED (Required).
• 2–3 years experience in Customer Service (Required).
• Excellent communication and customer service skills.
• Ability to remain calm and de-escalate issues.
• Member of a TriHealth council or committee.

Responsibilities

• Adheres to HIPAA standards and patient/guest/team member confidentiality.
• Guides guests to their destinations and communicates directions.
• Performs hourly rounds to check for environmental and other concerns.
• Acts as liaison between the treatment team and families/visitors; maintains waiting areas and escalates concerns as needed.
• Uses EPIC and other tools to provide patient and department information to guests.
• Greets all guests with a warm welcome and shows service-oriented behavior.

Skills

Customer Service

Communication

De-escalation

Education

High School Diploma or GED

Job description

TriHealth Bethesda North Hospital is seeking a Guest Services Associate to warmly welcome patients and visitors. You will guide guests to locations, answer questions, and support departments across the hospital. Your role requires strong customer service, calm problem-solving, and a patient-first approach.

In this position, you’ll work at main access points, maintain lobby areas, and collaborate with care teams to ensure a smooth patient experience while upholding TriHealth SERVE standards.