Lead Patient Navigator & Guest Relations Trainer

University of California- Davis Health; Sacramento (CA); On-site; USD 47,000 - 80,000; Full time

Job summary

University of California- Davis Health in Sacramento, CA seeks a Lead/Guest Relations role focusing on training, patient support, and service excellence. This position operates as a liaison for patients and families, improving satisfaction and navigation through complex healthcare environments.

It also leads staff training, policy updates, and issue resolution. The role requires supervisory experience, strong communication, and the ability to manage high workloads with composure in a hospital

Qualifications

• 1+ year of lead/supervisory experience in a service environment.
• 2+ years of customer service in healthcare or customer-facing setting.
• Experience creating training materials or delivering policy/process training.
• Excellent interpersonal, verbal, and written communication to interact with diverse groups.
• Ability to build effective working relationships and collaborate.
• Ability to make quick, sound decisions under pressure.
• Maintain clean and professional appearance and adhere to guidelines.
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and CMS/Medicaid regulations.
• Knowledge of data collection, compilation, and basic analytics.
• Proficient with Windows-based software (Word/Excel/Outlook).

Responsibilities

• Lead and train new and existing staff; develop training materials with Supervisors.
• Support patients and families to navigate complex healthcare environments.
• Provide guidance on services, amenities, and information to promote healing.
• Escalate situations and provide service recovery recommendations.
• Coordinate with supervisors on staff performance feedback.

Skills

Lead/Supervisory

Customer service

Training materials

Interpersonal skills

Communication

Decision making

Working under pressure

Professional appearance

Data analytics basics

Windows software

Education

Bachelor's degree

Tools

PassagePoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

University of California- Davis Health in Sacramento, CA seeks a Lead/Guest Relations role focusing on training, patient support, and service excellence. This position operates as a liaison for patients and families, improving satisfaction and navigation through complex healthcare environments.

It also leads staff training, policy updates, and issue resolution. The role requires supervisory experience, strong communication, and the ability to manage high workloads with composure in a hospital