Senior Patient Navigator: Psychiatry Care Coordination

UC San Francisco (UCSF); San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The University of California, San Francisco (UCSF) is seeking a non-clinical patient navigator to support patients and families through complex healthcare environments. You will guide patients to resources, coordinate referrals, and resolve barriers to care while collaborating with department managers to improve patient satisfaction.

Responsibilities include initiating care coordination, addressing grievances, analyzing patient feedback, and developing resource libraries.

Qualifications

• Strong knowledge of Patient Rights & Responsibilities and Medicare/Medicaid regulations.
• Experience with data collection, compilation, and analysis.

Responsibilities

• Provides case-management and coordination of care aligned with patient needs and provider referrals.
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Skills

Patient navigation

Communication

Grievance handling

Analytical thinking

Written & verbal communication

Windows software

Education

Bachelor's in psychology or related field

Master's degree (preferred)

Tools

Epic EMR

Job description

The University of California, San Francisco (UCSF) is seeking a non-clinical patient navigator to support patients and families through complex healthcare environments. You will guide patients to resources, coordinate referrals, and resolve barriers to care while collaborating with department managers to improve patient satisfaction.

Responsibilities include initiating care coordination, addressing grievances, analyzing patient feedback, and developing resource libraries.