Patient Care Navigator & Quality Improvement Liaison

Jobless; Concord (NC); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Jobless is seeking a Patient Navigator to assist the QI Director in planning and implementing a systemic navigation program to improve patient services, retention, and outcomes across CRCHC. The role focuses on eliminating care barriers and supporting leadership with quality initiatives and special projects.

The successful candidate will have a Bachelor's degree, 1–2 years in related work or customer service, and strong MS Office, communication, and analytical skills.

Qualifications

• Ability to read, write and comprehend instructions in English.
• 1–2 years of related work or customer service experience.
• Proficient in Microsoft Office; strong communication and analytical skills.

Responsibilities

• Acts as a liaison between the patient, their family and internal and/or external service providers; implements individualized patient navigation plan for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing patient education and linking patients with appropriate support services.
• Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs.
• Assists the patient in navigating the system to include scheduling next appointment, ensuring annual wellness visits, proper completion of forms, correct demographic information, new patient navigation, patient recovery practices, internal referrals to Dental and other supportive services to include MAP, Care Coordination, Behavioral Health, Health Coaching.
• Empowers patients to self-navigate the healthcare system through education, in addition to marketing initiatives in conjunction with the Marketing Coordinator.
• Support the Care Coordination Department through outreach for regular preventative screenings and education.
• Assists people to create their own/unique solutions by acting as a resource of health care information, community support group. Advocates teamwork and multidisciplinary care concept to patients and staff.
• Promotes the navigation program to the CRCHC community and staff.
• Identifies and maintains a database of appropriate resources for client support.
• Recognizes barriers to healthcare and connects patients to the resources they may need.
• Monitor and document compliance regarding activities and resources needed to fulfill grant(s) and contract(s) in addition to other state and federal requirements and expectations, in conjunction with the CFO and Administrative Director.

Skills

Verbal communication

Written communication

Analytical skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Jobless is seeking a Patient Navigator to assist the QI Director in planning and implementing a systemic navigation program to improve patient services, retention, and outcomes across CRCHC. The role focuses on eliminating care barriers and supporting leadership with quality initiatives and special projects.

The successful candidate will have a Bachelor's degree, 1–2 years in related work or customer service, and strong MS Office, communication, and analytical skills.