Community Health Navigator

SB Clinical Practice Management Plan; Commack (NY); On-site; USD 35,000 - 44,000; Full time

Job summary

Stony Brook CPMP seeks a Community Health Navigator to support administrative tasks and patient-facing interactions, both in person and by phone. You will act as a liaison between Care Managers and patients, helping resolve barriers to self-care and connecting patients with community resources.

You will assist with referrals, financial applications, and coordinating care plans while maintaining quality documentation and supporting an interdisciplinary Care Management team.

Qualifications

• Requires excellent interpersonal and customer service skills, with strong ability to educate and excellent written and verbal communication.
• Bachelor's in Health Services or CHW Certification is required.
• Must have reliable transportation and ability to drive.
• Proficiency with word processing, spreadsheets, and basic databases.

Responsibilities

• Support administrative operations and patient-facing interactions, in person and over the phone.
• Liaise between Care Managers and patients/families; help address barriers to self-care.
• Assist with referrals, applications, and connecting to community resources.
• Maintain familiarity with community resources and expand knowledge.
• Follow care plans and contribute to documentation and performance metrics.

Skills

Interpersonal skills

Customer service

Written & verbal communication

Education support

Education

Bachelor's in Health Services or CHW cert

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Overview

Community Health Navigator - Stony Brook CPMP

Location: Commack, NY

Schedule: Full Time

Days/Hours: Monday -Friday

Pay: $25.27 - $31.58

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

SUMMARY: Responsible for supporting some aspects of administrative operations as well as maintains patient facing interactions, in person and telephonically, as delegated. Acts as a go-between liaison for Care Managers and patient/family; addresses barriers to self-care, links patients with community resources, medical appointments, education, and transportation. Performs evidence-based screenings or other surveys and assists with patient navigation throughout the healthcare system. Works under direct supervision and is a part of an interdisciplinary Care Management team.

Job Duties & Essential Functions:

• Assists in daily operations for team schedule, new patient referral management
• Work closely with patients under the direction of the licensed team in collaboration with the Care Manager to ensure adherence to care plan, including medical visits. Helps patients access and utilize available resources to address a variety of needs including social determinants of health by assisting with referrals, completing financial and other applications, as applicable
• Employs motivational interviewing tactics during patient interactions; assist patients in overcoming barriers and obtaining resources to support the social, medical, and individual-centered action plan
• Maintain familiarity with community resources and agencies for assigned locality and update resources as necessary. Continuously expand knowledge & understanding of community resources
• Adheres to communicated care management productivity metrics, and maintenance of caseload as per policy. Adheres to quality standards, including adherence to model of care/standard operating procedures as well as comprehensive documentation, actionable care plans, and appropriate cases closed in a timely fashion.
• Develops strong working relationships with internal and external customers to provide exemplary service and achieve goals.
• Responsible for patient follow up, as assigned by licensed colleague or prescribed by model. According to the care plan, follow-up with patients via home visits or phone calls as necessary to monitor progress to goals
• Demonstrates the ability to evaluate utilization/resource/clinical care management data to identify trends, develop action plans, and program modification for improved outcomes
• Conducts field based work as needed or assigned
• Assist with special projects and operational initiatives as assigned

Qualifications

Required Qualifications:

• Minimum Education: Bachelors in Health Services or a Community Health Worker Certification.
• Must have own reliable transportation.
• Knowledge, Skills & Abilities: Requires excellent interpersonal and customer service skills, strong ability to educate, and excellent communication skills both written and verbal.
• Requires proficiency in various word processing, spreadsheet, graphics, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Requires ability to drive an automobile safely.

Preferred Qualifications:

• Degree ideally in business administration, healthcare management, or related field
• One (1) year of supervisory experience with demonstrated ability to lead, coach, and develop staff.
• Experience in academic medicine or a large healthcare organization.
• Pursuing a degree in finance, accounting or business analytics

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and condition of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.