Patient Navigator: Compassionate Non-Emergency Care

RightSite Health; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Flexible PTO

Growth opportunities

Inclusive work environment

Job summary

RightSite Health is seeking a Navigator to support non-emergent patients who have called 911 and do not require ER care. You will work with ER doctors and other navigators to assess patients, arrange in-network referrals, and connect them with community resources.

The role emphasizes empathy, problem-solving, and timely communication. Shifts run from 6:00 am to 10:00 pm CST, Monday through Friday, with weekend availability starting July 1.

Qualifications

• Experience 4+ years in social services or medical field.
• Empathy-driven care and strong communication skills.
• Ability to problem-solve and navigate complex patient needs.
• Proficiency with common software tools and learning new systems.
• Strong documentation and follow-up capabilities.

Responsibilities

• Coordinate incoming patient episodes with ER doctor for non-emergencies.
• Schedule round-trip, non-ambulance transportation for patients without reliable transport.
• Conduct follow-up calls to ensure treatment and connect to resources.
• Document all patient activity in the EMR system.
• Participate in patient communication training and QA feedback.

Skills

Empathy

Interpersonal skills

Adaptability

Crisis management

Flexibility

Problem solving

Relationship building

Education

Higher education / social services background

Tools

Google Drive

Excel

Word

PowerPoint

Job description

RightSite Health is seeking a Navigator to support non-emergent patients who have called 911 and do not require ER care. You will work with ER doctors and other navigators to assess patients, arrange in-network referrals, and connect them with community resources.

The role emphasizes empathy, problem-solving, and timely communication. Shifts run from 6:00 am to 10:00 pm CST, Monday through Friday, with weekend availability starting July 1.